Property Maintenance Team Leader in Oxford

Set up in 2017 and funded by Blackstone and Regis to help address the housing crisis in the UK, Sage Homes has now delivered more than 21,000 homes, all of which are affordable. A further 2,500 new homes are in our construction pipeline. Sage is proud to be England's largest provider of newly built affordable homes for five successive years, providing our customers with high-quality, energy efficient properties (98% of Sage homes are EPC A or B) to live in safe, secure and thriving communities. At Sage Homes, we remain committed to our mission of making new homes affordable for those who need them most, while delivering great customer support.

About the role: A Property Maintenance Team Leader is a key member of the Sage Direct Repairs Team. You will take full responsibility for the day-to-day leadership of a team of property maintenance technicians and also perform responsive maintenance and repair works. You and your team will deliver work across both void and occupied properties. You will champion safe working practices, drive strong performance and quality standards, and ensure every job is completed efficiently, effectively, and to an excellent standard. Just as importantly, you will play a critical role in delivering an outstanding customer experience. Within this role, you will still be required to perform hands-on maintenance across our properties for part of your workload. This is a field-based role and you will be required to be based within the Oxford area, with visits to the Northampton office as required.

Responsibilities include:

• Lead, schedule, and manage technician workloads to meet KPIs, productivity targets, and customer needs.
• Ensure the safe, efficient, and cost-effective delivery of high-quality property maintenance services.
• Carry out multi-trade remedial work to a high-quality standard.
• Set and maintain performance standards in line with Sage Homes policies and key business partner requirements.
• Work closely with schedulers and technicians to maximise resource utilisation and achieve first-time fixes.
• Carry out technical property inspections, audits (stock, vans, vehicles), and provide expert guidance where required.
• Uphold Health & Safety standards, participate in the out-of-hours rota, and act professionally at all times.

About you: Experience of managing technicians and contractors within a customer-facing environment. Good working knowledge of scheduling systems and housing/repairs management systems. Experience of working as a multi-trade operative and knowledge in: Carpentry, Plumbing, Plastering, Bricklaying, Roofing, Flooring, Tiling, Groundworks. You must also hold a level 2 trade qualification. Excellent written and verbal communication skills to provide the best service possible to our customers, suppliers, and partners. Strong technical expertise in building maintenance and repair diagnostics, with a solid understanding of current building regulations, health & safety legislation, and British Standards.

Benefits: To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:

• 25 days holiday, and an additional day for every year's service (up to five years).
• Annual discretionary bonus scheme.
• A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions.
• Study support package, helping you achieve your personal and professional development ambitions.
• Workplace Pension - matching personal contributions up to 5%.