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- Tasks: Coordinate and manage repair work orders while ensuring top-notch customer service.
- Company: Join Sage Homes, a fast-paced and inclusive workplace.
- Benefits: Enjoy 25 days holiday, health cash plan, and study support for your growth.
- Why this job: Make a real difference in people's lives by ensuring their homes are well-maintained.
- Qualifications: Experience in repairs coordination and strong organisational skills required.
- Other info: Flexible remote work options after probation and a supportive team culture.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for a proactive and highly organised Direct Repairs Coordinator to support the delivery of responsive repair services. This role is central to ensuring repairs are scheduled, tracked, and completed efficiently, while maintaining high standards of customer service and operational effectiveness. This role is based from our Northampton office on a full‑time basis, on successful completion of your probation there will be the option to work 2 days remotely.
Responsibilities:
- Coordinate and manage repair work orders using the housing management system, ensuring accuracy and timely updates.
- Maintain effective communication with internal teams, residents, and external contractors.
- Monitor KPIs such as job completion rates and customer satisfaction, escalating issues when needed.
- Provide administrative support across departments and ensure databases and documentation are kept up to date.
About you:
- Proven experience in a repairs or maintenance coordination role.
- Strong organisational and time management skills with the ability to manage competing priorities.
- Excellent communication and customer service experience.
- Proficient in Microsoft Office and housing management or scheduling systems.
- Knowledge of property maintenance and housing sector regulations is desirable.
Culture and benefits:
At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast‑paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish. To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:
- 25 days holiday, and an additional day for every year's service (up to five years).
- Annual discretionary bonus scheme.
- A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions.
- Study support package, helping you achieve your personal and professional development ambitions.
Repairs Administrator in Northampton employer: Sage Homes
Contact Detail:
Sage Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Administrator in Northampton
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with residents and contractors, make sure you can clearly express your thoughts. Try mock interviews with friends or family to build your confidence.
✨Tip Number 3
Be ready to discuss your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or projects. This will demonstrate your ability to handle the demands of the Repairs Administrator role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Repairs Administrator in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in repairs or maintenance coordination. We want to see how your skills match the job description, so don’t be shy about showcasing your organisational and time management abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Repairs Administrator role. Share specific examples of your customer service experience and how you’ve successfully managed competing priorities in the past.
Show Off Your Tech Skills: Since proficiency in Microsoft Office and housing management systems is key, make sure to mention any relevant software you’ve used. We love seeing candidates who are tech-savvy and can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Sage Homes!
How to prepare for a job interview at Sage Homes
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs coordination and the housing sector. Familiarise yourself with common repair processes and the software mentioned in the job description. This will show that you're proactive and ready to hit the ground running.
✨Show Off Your Organisational Skills
Prepare examples from your past experience where you've successfully managed multiple tasks or priorities. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your strong organisational skills and ability to handle competing demands.
✨Communicate Like a Pro
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Think about how you would explain complex repair issues to residents or contractors. Being able to convey information effectively will set you apart from other candidates.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to repairs coordination, such as job completion rates and customer satisfaction. Be prepared to discuss how you've monitored or improved these metrics in previous roles, showcasing your analytical skills and commitment to high standards.
