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- Tasks: Lead a team to deliver top-notch IT application support and training.
- Company: Join Sage Homes, a leader in affordable housing solutions in England.
- Benefits: Enjoy 25 days holiday, health cash plan, and study support for your growth.
- Why this job: Make a real impact in a fast-paced, inclusive environment while developing your career.
- Qualifications: Experience in applications support management and knowledge of Microsoft Dynamics CRM required.
- Other info: Hybrid working model with opportunities for professional development and volunteering.
The predicted salary is between 36000 - 60000 £ per year.
Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them. Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and we continue to deliver high quality affordable homes across the country. We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.
About the role: We are looking for an experienced IT Applications Support Manager to lead our applications support and IT training function. This role will manage a team of four, ensuring high‑quality service delivery across our core business applications, including Microsoft Dynamics CRM, Microsoft Office 365, Aareon QL, and the Coupa procurement system. This is an excellent opportunity for someone with strong leadership experience, a strategic mindset, and a passion for delivering exceptional application support services. This role is based in our Northampton office with hybrid working arrangements of 3 days in the office and 2 days working from home, if required.
Key responsibilities include:
- Lead, coach, and develop a team of Application Support Engineers and a Trainer.
- Set the strategic direction for the Applications Support team, ensuring alignment with organisational objectives.
- Proactively manage software licences to maintain compliance and minimise costs.
- Oversee the management and resolution of support tickets, ensuring SLAs are consistently met.
- Produce and deliver weekly SLA and KPI reports for senior management.
- Develop, refine, and implement processes to enhance team effectiveness and service quality.
- Ensure the team has the tools, training, and knowledge required to respond effectively to support requests.
- Work collaboratively with other business areas to ensure seamless application support.
- Stay informed on new developments and enhancements across supported applications and guide the team accordingly.
- Ensure the support team and Trainer remain up to date on CRM enhancements, and that business users receive current training materials.
- Be available to support Priority 1 (P1) issues outside of standard business hours when required.
- Provide regular updates on key issues, risks, and ongoing projects to the Head of IT Operations.
About you: Proven experience in a similar applications support management or team‑leader role. In depth knowledge of Microsoft Dynamics CRM and ideally at least one of the following: Microsoft Office 365, Aareon QL, Coupa procurement, or SharePoint. ITIL certification (e.g., ITIL Foundation) with practical experience applying ITIL principles. Experience working within an ITIL framework and using a service desk management system. Demonstrated leadership ability, with experience managing and developing teams. Strong analytical and problem‑solving skills. Excellent communication and relationship‑building abilities. Able to work effectively under pressure and manage multiple priorities in a fast‑paced environment.
We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.
Culture and benefits: At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish. To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:
- 25 days holiday, and an additional day for every year's service (up to five years)
- Annual discretionary bonus scheme
- A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
- Study support package, helping you achieve your personal and professional development ambitions
- Workplace Pension - matching personal contributions up to 5%
- Cycle to Work scheme, helping you save up to 40% on a new bike and accessories
- Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments
- Wellbeing support through MyndUp
- Two days' paid volunteering leave a year, allowing you to support causes you care about
- Charity fundraising support, with match-funding up to £1,000 for good causes
We believe that investing in our people is key to our success. Our benefits are designed to support your well-being, professional growth, and work-life balance, ensuring you feel valued and empowered to make a difference every day.
IT Applications Support Manager in Northampton employer: Sage Homes
Contact Detail:
Sage Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Applications Support Manager in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an IT Applications Support Manager role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching Sage Homes and its mission. Understand their core business applications and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in contributing to their goals.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios related to application support during interviews. Show them you can think on your feet and lead a team effectively under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Sage Homes and making a difference in affordable housing.
We think you need these skills to ace IT Applications Support Manager in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Microsoft Dynamics CRM and other relevant applications. We want to see how your skills align with our needs at Sage Homes!
Showcase Your Leadership Skills: As an IT Applications Support Manager, you'll be leading a team. So, don’t forget to share examples of your leadership experience and how you've developed teams in the past. We love seeing that entrepreneurial spirit!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Sage Homes!
How to prepare for a job interview at Sage Homes
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics CRM, Office 365, Aareon QL, and Coupa procurement. Be ready to discuss how you've used these tools in previous roles and how they can be leveraged to improve application support at Sage Homes.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you've successfully managed a team, resolved conflicts, or implemented new processes. Sage Homes values strong leadership, so demonstrating your ability to coach and develop others will set you apart.
✨Understand the Business Context
Familiarise yourself with Sage Homes' mission and recent achievements in affordable housing. Being able to connect your role as an IT Applications Support Manager to their goals will show that you're not just technically savvy but also aligned with their vision.
✨Be Ready for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your analytical and problem-solving skills. Prepare to walk through your thought process on how you would handle high-priority issues or manage support tickets effectively while ensuring SLAs are met.
