At a Glance
- Tasks: Deliver exceptional service to homeowners and manage property-related queries.
- Company: Sage Homes, tackling the housing crisis with affordable homes since 2017.
- Benefits: 25 days holiday, health cash plan, annual bonus, and study support.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real impact in the housing sector while growing your skills.
- Qualifications: Organised, self-driven, and customer-focused individuals ready to learn.
The predicted salary is between 30000 - 40000 £ per year.
Set up in 2017 and funded by Blackstone and Regis to help address the housing crisis in the UK, Sage Homes has now delivered more than 21,000 homes, all of which are affordable. A further 2,500 new homes are in our construction pipeline.
About the role: In our Homeownership team you will be responsible for delivering a responsive and proactive service to our new and existing Shared Ownership customers. This is an opportunity to shape the environment in which you work and grow your skills set and knowledge of the housing sector. The role covers a wide range of areas from queries and complaints through to property management, lease extensions, staircasing, arrears and re-mortgage applications. This role offers hybrid working from our Northampton Office 3 days per week and remote 2 days if required.
- Provide a customer-focused service in relation to homeowner queries and issues in accordance with Sage Homes' service standards, principles, policies, and procedures, ensuring issues are dealt with appropriately and quickly.
- Administer contractual obligations with customers on behalf of Sage Homes, including leases and shared ownership rents.
- Welcome new residents to the service, including personal contact, ensuring any reasonable issues are resolved and their level of customer satisfaction is increased and maintained.
- Ensure properties are maintained in a good condition either by working with the appointed Managing Agent or by diagnosing, ordering and managing necessary repairs directly.
- Ensure communal areas and neighbourhoods are clean, safe and well maintained through liaison with the appointed Managing Agent.
- Manage and monitor a repairs budget ensuring you or an appointed Managing Agent work within financial regulations and get the best value from contractors.
- Collect rent and service charges and manage service charge accounts, taking appropriate action to recover debt, referring cases for legal action where appropriate.
- Efficiently and accurately process staircasing, re-mortgage and lease extension applications ensuring RICS registered valuations are reflective of the current market value and premiums are accurately calculated.
About you: Organised and efficient. Self-driven, accountable and embrace change and opportunity. Have a strong work ethic and eagerness to learn and develop. Pro-active and take a creative approach to relationship-building and problem solving. Decisive whilst working in a fast-paced environment. Have a natural customer focus in all that you do.
To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:
- 25 days holiday, and an additional day for every year's service (up to five years)
- Annual discretionary bonus scheme
- A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
- Study support package, helping you achieve your personal and professional development ambitions
Homeownership Services Specialist — Hybrid & Impactful in Northampton employer: Sage Homes
Sage Homes is an exceptional employer dedicated to addressing the housing crisis in the UK, offering a supportive and dynamic work environment in Northampton. With a strong focus on employee growth, we provide comprehensive benefits including generous holiday allowances, a health cash plan, and study support to help you thrive both personally and professionally. Join us in making a meaningful impact while enjoying the flexibility of hybrid working and a culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Homeownership Services Specialist — Hybrid & Impactful in Northampton
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Sage Homes. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching common questions related to homeownership services. We recommend practising your answers with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for customers. This will demonstrate your natural customer focus, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Sage Homes team.
We think you need these skills to ace Homeownership Services Specialist — Hybrid & Impactful in Northampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Homeownership Services Specialist role. Highlight your relevant experience in customer service and property management, as this will show us that you understand what we're looking for.
Showcase Your Skills:We want to see your organisational skills and problem-solving abilities shine through. Use specific examples from your past experiences to demonstrate how you've tackled challenges and built relationships with customers.
Be Authentic:Let your personality come through in your application. We value a strong work ethic and eagerness to learn, so don’t be afraid to share your passion for the housing sector and how you can contribute to our mission at Sage Homes.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. This way, we can easily track your application and ensure it reaches the right people in our team!
How to prepare for a job interview at Sage Homes
✨Know Your Stuff
Before the interview, make sure you understand Sage Homes' mission and the specifics of the Homeownership Services Specialist role. Familiarise yourself with shared ownership schemes, property management, and customer service principles. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Focus
Since this role is all about providing excellent service to homeowners, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you resolved issues or improved customer satisfaction, as these stories will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complaints. Practice responding to hypothetical situations related to property management or customer queries. This will help you demonstrate your proactive approach and creativity in resolving issues.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, challenges faced in the role, or future projects at Sage Homes. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
