Communications Manager in Northampton

Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them. Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and we continue to deliver high quality affordable homes across the country. We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.

About the role

Sage Homes is looking for a skilled Communications Manager to help deliver clear, accessible and engaging written communications across the organisation. Reporting to the Head of Communications, you will produce and coordinate customer, internal and corporate communications, ensuring everything reflects our tone of voice and brand. You will draft a wide range of materials, gather stories from colleagues, support teams with copy, and help maintain high standards across all written content. This role is hands‑on and delivery‑focused, requiring strong writing skills, sound judgement and the confidence to advise colleagues on effective communication approaches. The role is based in our Northampton office, with regular travel to our London office. We offer hybrid working with three days per week in either office and two days from home.

Responsibilities include

• Customer Communications
  • Produce clear, accurate and accessible customer communications across the full customer journey.
  • Draft and update letters, emails, newsletters and other customer‑facing materials.
  • Identify gaps or pain points in communication and recommend improvements.
  • Work closely with customer‑facing teams to ensure consistent and timely messaging.
  • Support customer experience projects with high-quality written content.
• Internal Communications
  • Lead internal communications activity and create engaging content for colleagues.
  • Work across regions and teams to source stories, updates, case studies and imagery.
  • Draft intranet articles, updates and messages for staff.
  • Support internal campaigns and contribute to colleague engagement.
  • Act as the Communications Team lead for Sage Together, our colleague group.
• Corporate Communications
  • Manage content development for the Annual Report and other corporate publications.
  • Produce written materials for corporate and stakeholder‑facing documents.
• Tone of Voice & Brand
  • Act as a guardian of Sage's tone of voice, ensuring consistency across all channels.
  • Provide advice and review support to colleagues preparing written content.
  • Maintain and update tone of voice and writing guidelines.
  • Build strong working relationships across the organisation.
  • Work closely with the Digital Content Manager to ensure alignment of digital content.
  • Contribute as an active member of the Communications Team.

About you

• A communications or journalism qualification, or equivalent experience, ideally in a customer‑focused or housing environment.
• Experience in communications, with excellent writing skills and the ability to adapt tone for different audiences.
• Experience of producing customer communications across multiple channels.
• High attention to detail and the ability to make complex information clear.
• Experience in a regulated housing environment is helpful but not essential.
• Strong stakeholder coordination skills and the ability to manage multiple priorities.
• Organised, collaborative and proactive in solving problems.

We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.

Culture and benefits

At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish. To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:

• 25 days holiday, and an additional day for every year's service (up to five years)
• Annual discretionary bonus scheme
• A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
• Study support package, helping you achieve your personal and professional development ambitions
• Workplace Pension - matching personal contributions up to 5%
• Cycle to Work scheme, helping you save up to 40% on a new bike and accessories
• Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments
• Wellbeing support through MyndUp
• Two days' paid volunteering leave a year, allowing you to support causes you care about
• Charity fundraising support, with match-funding up to £1,000 for good causes

We believe that investing in our people is key to our success. Our benefits are designed to support your well‑being, professional growth, and work‑life balance, ensuring you feel valued and empowered to make a difference every day.