Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support residents and manage tenancies to create welcoming communities.
- Company: Sage Homes, a leader in affordable housing solutions.
- Benefits: 25 days holiday, health cash plan, study support, and more.
- Why this job: Make a real difference in people's lives and communities.
- Qualifications: Experience in housing management or a willingness to learn.
- Other info: Join a fast-paced, inclusive culture with great career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
About Sage Homes
Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them. Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and we continue to deliver high quality affordable homes across the country. We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.
About The Role
Sage Homes is redefining affordable housing by putting customers at the heart of everything we do. We are looking for a Homes & Communities Officer to join our Housing Operations team and help deliver outstanding tenancy and estate management services. In this role, you will be a key point of contact for residents, supporting them to sustain tenancies, maintain safe and welcoming communities, and access the services they need. You'll manage cases end-to-end, carry out home visits, respond to housing queries, and work closely with internal teams and external partners to ensure positive outcomes. You will be home-based with regular travel across Kent and occasional visits to our Covent Garden and Northampton offices.
Duties Include:
- Deliver customer-focused tenancy and estate management services
- Support residents with housing queries, tenancy sustainment, and community engagement
- Carry out inspections, audits, and onboarding of new sites
- Collaborate with teams to manage safety, compliance, and service delivery
- Advocate for residents and escalate issues where needed
- Maintain accurate records and contribute to service improvements
About You
- Experience in housing management (Housing Association or Registered Provider)
- Strong communication and organisational skills
- A proactive, empathetic approach to customer service
- Willingness to learn property management if you have no prior experience
- CIH/IRPM qualification or equivalent experience
- Full UK driving licence and access to a vehicle suitable for business purposes
Join us in shaping communities where people feel safe, supported, and proud to live. We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.
Culture And Benefits
At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish. To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:
- 25 days holiday, and an additional day for every year's service (up to five years)
- Annual discretionary bonus scheme
- A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
- Study support package, helping you achieve your personal and professional development ambitions
- Workplace Pension - matching personal contributions up to 5%
- Cycle to Work scheme, helping you save up to 40% on a new bike and accessories
- Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments
- Wellbeing support through MyndUp
- Two days' paid volunteering leave a year, allowing you to support causes you care about
- Charity fundraising support, with match-funding up to £1,000 for good causes
We believe that investing in our people is key to our success. Our benefits are designed to support your well-being, professional growth, and work-life balance, ensuring you feel valued and empowered to make a difference every day.
Homes and Communities Officer - Kent in London employer: Sage Homes
Contact Detail:
Sage Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homes and Communities Officer - Kent in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Sage Homes. Attend local events or online webinars to make connections and learn more about the industry.
✨Tip Number 2
Prepare for interviews by researching Sage Homes thoroughly. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your communication skills! In your conversations and interviews, be clear and concise. Use examples from your past experiences to demonstrate how you've successfully managed tenant relationships or community engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Sage Homes team.
We think you need these skills to ace Homes and Communities Officer - Kent in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Homes and Communities Officer role. Highlight your experience in housing management and how it aligns with our mission at Sage Homes. We want to see how you can contribute to making affordable housing a reality!
Showcase Your Communication Skills: Since you'll be a key point of contact for residents, it's essential to demonstrate your strong communication skills. Use examples from your past experiences where you've effectively engaged with customers or resolved issues. We love seeing that proactive and empathetic approach!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your passion for supporting communities shines through. We appreciate straightforwardness and clarity, so let your personality come through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us without any hiccups. Plus, it shows you're keen on joining our team at Sage Homes, which we absolutely love!
How to prepare for a job interview at Sage Homes
✨Know Your Stuff
Before the interview, make sure you understand Sage Homes' mission and values. Familiarise yourself with their approach to affordable housing and how they engage with communities. This will show your genuine interest in the role and help you connect your experience to their goals.
✨Showcase Your Communication Skills
As a Homes and Communities Officer, strong communication is key. Prepare examples of how you've effectively communicated with residents or managed housing queries in the past. Be ready to discuss how you can advocate for residents and collaborate with internal teams.
✨Demonstrate Empathy and Proactivity
Sage Homes values a proactive and empathetic approach. Think of situations where you've gone above and beyond to support someone in need. Share these stories during your interview to highlight your ability to sustain tenancies and maintain welcoming communities.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. This not only shows your enthusiasm but also helps you gauge if Sage Homes is the right fit for you. Consider asking about their future projects or how they measure success in community engagement.
