At a Glance
- Tasks: Support and configure key business applications while providing excellent customer service.
- Company: Join Sage Homes, England's largest provider of affordable homes.
- Benefits: Enjoy 25 days holiday, health cash plan, and study support.
- Other info: Hybrid working model with opportunities for professional development.
- Why this job: Make a real impact in a fast-paced, inclusive environment.
- Qualifications: Experience with CRM systems and strong problem-solving skills required.
The predicted salary is between 31500 - 38500 £ per year.
Set up in 2017 and funded by Blackstone and Regis to help address the housing crisis in the UK, Sage Homes has now delivered more than 21,000 homes all of which are affordable.
A further 2,500 new homes are in our construction pipeline.
Sage is proud to be England's largest provider of newly built affordable homes for five successive years, providing our customers with high-quality, energy efficient properties (98% of Sage homes are EPC A or B) to live in safe, secure and thriving communities.
At Sage Homes, we remain committed to our mission of making new homes affordable for those who need them most, while delivering great customer support.
About the role
We are looking for an enthusiastic and customer-focused IT Applications Support Analyst to join our Sage Homes IT team.
This is an exciting opportunity to play a key role in supporting, administering, and configuring a range of critical business applications, including CRM, Document Management and Customer Portal solutions.
As part of a close-knit team , you will work closely with business stakeholders, end users, third-party vendors, and technology teams to ensure our applications are operating effectively and continue to evolve in line with business needs.
The primary purpose of this position is to provide 1st and 2nd line support, administration, configuration, and change management for key business applications.
You will also contribute to business-as-usual activities and support the delivery of strategic application improvements and technology roadmap initiatives.
The role is based in our London office with hybrid working arrangements of three days per week in the office and two days from home available.
Key Responsibilities
- Provide administration support for key business applications in response to approved requests.
- Configure and maintain business applications to meet operational requirements.
- Deliver 1st and 2nd line support, troubleshooting issues and providing timely resolutions.
- Support end users through effective training and guidance.
- Record and manage incidents, requests, and changes using the appropriate service management tools.
- Track, monitor, and report on application issues and support activities.
- Assist with software testing, deployments, system upgrades, and application enhancements.
- Collaborate with stakeholders, product owners, subject matter experts, vendors, and IT colleagues to resolve issues and deliver improvements.
- Support continuous improvement initiatives across the application landscape.
- Assist with project administration and implementation activities as required.
- Perform other duties as assigned by the Applications Support Manager or Head of IT.
About you
You will be passionate about technology, highly organised, and committed to delivering excellent customer service.
You will be a quick learner who can adapt to changing priorities while building strong relationships across the business as well as:
- Experience supporting Microsoft Dynamics CRM or similar CRM platforms.
- Experience supporting Microsoft Share Point or comparable document management systems.
- Previous experience working within a Service Desk or Application Support environment preferred.
- Experience delivering training and support to end users.
- SQL query writing experience.
- Proficient in Microsoft Office applications, including Excel, Word, and Power Point.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong communication skills with the ability to support both technical and non-technical users.
- Degree educated or equivalent preferred, although relevant experience will be considered equally valuable.
We are committed to ensuring you have the best career here at Sage.
As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business.
This may include internally and externally delivered development programmes and for permanent colleagues, opportunities to study for professional accreditations and qualifications.
Culture and benefits
At Sage Homes, we want to empower diverse, ambitious people to thrive.
We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish.
To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:
- 25 days holiday, and an additional day for every year's service (up to five years)
- Annual discretionary bonus scheme
- A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
- Study support package, helping you achieve your personal and professional development ambitions
- Workplace Pension - matching personal contributions up to 5%
- Cycle to Work scheme, helping you save up to 40% on a new bike and accessories
- Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments
- Wellbeing support through Mynd Up
- Two days' paid volunteering leave a year, allowing you to support causes you care about
- Charity fundraising support, with match-funding up to £1,000 for good causes
We believe that investing in our people is key to our success.
Our benefits are designed to support your well‑being, professional growth, and work‑life balance, ensuring you feel valued and empowered to make a difference every day.
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IT Applications Support Analyst employer: Sage Homes
Sage Homes is an exceptional employer that values flexibility and work-life balance, offering a hybrid working model for its Litigation Solicitor role in Northampton. With a strong commitment to employee growth, the company fosters a collaborative work culture where legal professionals can thrive, develop their skills, and make a meaningful impact in housing management. Join us to be part of a supportive team dedicated to excellence in legal practice and community service.
StudySmarter Expert Advice🤫
We think this is how you could land IT Applications Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sage Homes values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sage Homes might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sage Homes!
✨Direct Apply to Sage Homes
Let's not forget to apply directly through the Sage Homes website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Applications Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sage Homes.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sage Homes. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sage Homes
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
