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- Tasks: Support customers with housing management and tenancy issues while delivering excellent service.
- Company: Join Sage Homes, a dedicated provider focused on improving community living.
- Benefits: Enjoy 25 days holiday, health cash plans, and a workplace pension scheme.
- Why this job: Make a real impact in people's lives while working in a supportive and dynamic environment.
- Qualifications: Experience in housing management and a good understanding of housing law is essential.
- Other info: This role is home-based with regular travel across Staffordshire and Derbyshire.
The predicted salary is between 28800 - 43200 £ per year.
Housing Officer – Staffordshire and Derbyshire – 6 Month FTC
Join to apply for the Housing Officer – Staffordshire and Derbyshire – 6 Month FTC role at Sage Homes
Housing Officer – Staffordshire and Derbyshire – 6 Month FTC
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Join to apply for the Housing Officer – Staffordshire and Derbyshire – 6 Month FTC role at Sage Homes
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This range is provided by Sage Homes. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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Talent Partner @ Sage Homes | Talent Acquisition | Employer Brand | Business Partnering
Home-based with regular travel
6 Months FTC
Monday to Friday – 9.00am to 5.30pm
As a Homes & Communities Officer you will be the face of Sage Homes and work within a hub of field-based teams to have a key impact on people\’s day-to-day lives, delivering a direct service unique to Sage. This involves delivering a customer-focused tenancy management service that meets the needs of all customers.
Within this role you will communicate with our customers in person in their homes, via phone and email ensuring all housing enquiries are resolved. You will be managing housing cases from start to finish, and your work will result in achieving positive outcomes for our customers.
You\’ll be home based with regular travel required to visit our homes in Staffordshire & Derbyshire, and attend occasional meetings in our Covent Garden and Northampton office.
What you will be doing:
- Act as an advocate for Sage customers on housing management issues and liaise with relevant departments to ensure housing enquiries are resolved.
- Deliver an effective customer focused service to customers, ensuring support and advice is provided to help customers sustain their tenancies.
- Report household repairs and any communal block repairs or health and safety concerns
- Deliver a tenancy management service tailored to the needs of our customers, including sign ups of new tenancies, and enabling amendments to existing tenancy agreements.
- Identify breaches of tenancy agreements, such as ASB, illegal occupancy or sub-letting.
- Maximise rental income through management of rent accounts and advising customers about rent arrears.
- Contribute to service improvement and resident involvement to achieve resident satisfaction with services.
- Develop and maintain effective internal and external stakeholder relationships to ensure our customers are the heart of what we do and the service we provide is excellent.
- Conduct home visits and tenancy reviews and visits within a customer\’s first year of being a Sage tenant and beyond
- Refer concerns of safeguarding to the relevant agencies
- Work alongside statutory agencies to encourage tenancy sustainment
We offer a wide range of benefits in return for your dedication and passion. They include:
- 25 days holiday (not including bank holidays) with an extra day for every year’s service (up to 30 days)
- A health cash plan to help you pay for the cost of routine healthcare such as going to the dentist, opticians or the physio
- A workplace pension scheme, matching personal contributions up to 5%. You’ll also receive life assurance for four times your annual salary
- Free, confidential one-to-one counselling (online) with qualified therapists, counsellors, life and career coaches via the MyndUp platform
About you
- Experience of working as a Housing/Neighbourhood Officer for a Housing Association, Affordable Housing Provider or Registered Provider
- Experienced of providing an excellent housing management service
- A good understanding of housing law and legislation.
- Customer centric and ‘can do\’ attitude
- Excellent communication skills and organised.
- Good people skills and empathetic as you will be supporting customers who are often facing difficult situations
- Hold a full valid UK driving licence and access to a suitable vehicle
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
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Housing Officer - Staffordshire and Derbyshire - 6 Month FTC employer: Sage Homes
Contact Detail:
Sage Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer - Staffordshire and Derbyshire - 6 Month FTC
✨Tip Number 1
Familiarise yourself with the specific housing laws and regulations relevant to Staffordshire and Derbyshire. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the local context of the role.
✨Tip Number 2
Network with current or former Housing Officers, especially those who have worked with Sage Homes or similar organisations. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed housing cases or resolved tenant issues. Having concrete examples ready will showcase your experience and problem-solving skills effectively during the interview.
✨Tip Number 4
Demonstrate your customer-centric approach by thinking of ways to improve tenant satisfaction. Be ready to share ideas on how you would enhance the service provided to customers, as this aligns perfectly with the role's focus on delivering excellent customer service.
We think you need these skills to ace Housing Officer - Staffordshire and Derbyshire - 6 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Housing Officer or in a similar role. Emphasise your customer service skills, knowledge of housing law, and any specific achievements that demonstrate your ability to manage tenancies effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers and your understanding of the challenges they face. Mention how your previous experience aligns with the responsibilities outlined in the job description, particularly your ability to resolve housing enquiries and manage tenancy agreements.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've successfully communicated with customers in the past. Highlight any experience you have with home visits or liaising with various stakeholders.
Highlight Relevant Qualifications: If you have any qualifications related to housing management or customer service, be sure to include them in your application. This could set you apart from other candidates and show your commitment to the field.
How to prepare for a job interview at Sage Homes
✨Know Your Housing Law
Brush up on your knowledge of housing law and legislation. Being well-versed in these areas will not only show your expertise but also demonstrate your commitment to providing excellent service to customers.
✨Showcase Your Customer-Centric Approach
Prepare examples that highlight your customer service skills. Think about times when you've gone above and beyond to help a customer, especially in challenging situations, as this role is all about supporting individuals facing difficulties.
✨Demonstrate Effective Communication Skills
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly and concisely. Be ready to discuss how you handle difficult conversations and ensure that you can convey empathy and understanding.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as managing rent arrears or dealing with breaches of tenancy agreements. Think through your responses and be prepared to explain your thought process and decision-making.
