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For Companies At a Glance
- Tasks: Support residents and manage tenancies to create thriving communities.
- Company: Join Sage Homes, a leader in affordable housing solutions.
- Benefits: Enjoy 25 days holiday, health cash plan, and study support.
- Why this job: Make a real difference in people's lives and communities.
- Qualifications: Experience in housing management and strong communication skills.
- Other info: Flexible home-based role with opportunities for professional growth.
The predicted salary is between 28800 - 43200 £ per year.
About Sage Homes
Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them. Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and we continue to deliver high quality affordable homes across the country. We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.
About The Role
Sage Homes is redefining affordable housing by putting customers at the heart of everything we do. We are looking for a Homes & Communities Officer to join our Housing Operations team and help deliver outstanding tenancy and estate management services. In this role, you will be a key point of contact for residents, supporting them to sustain tenancies, maintain safe and welcoming communities, and access the services they need. You'll manage cases end-to-end, carry out home visits, respond to housing queries, and work closely with internal teams and external partners to ensure positive outcomes. You will be home-based with regular travel across Kent and occasional visits to our Covent Garden and Northampton offices.
Duties Include
- Deliver customer-focused tenancy and estate management services
- Support residents with housing queries, tenancy sustainment, and community engagement
- Carry out inspections, audits, and onboarding of new sites
- Collaborate with teams to manage safety, compliance, and service delivery
- Advocate for residents and escalate issues where needed
- Maintain accurate records and contribute to service improvements
About You
- Experience in housing management (Housing Association or Registered Provider)
- Strong communication and organisational skills
- A proactive, empathetic approach to customer service
- Willingness to learn property management if you have no prior experience
- CIH/IRPM qualification or equivalent experience
- Full UK driving licence and access to a vehicle suitable for business purposes
Join us in shaping communities where people feel safe, supported, and proud to live. We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.
Culture And Benefits
At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish. To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:
- 25 days holiday, and an additional day for every year's service (up to five years)
- Annual discretionary bonus scheme
- A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
- Study support package, helping you achieve your personal and professional development ambitions
- Workplace Pension - matching personal contributions up to 5%
- Cycle to Work scheme, helping you save up to 40% on a new bike and accessories
- Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments
- Wellbeing support through MyndUp
- Two days' paid volunteering leave a year, allowing you to support causes you care about
- Charity fundraising support, with match-funding up to £1,000 for good causes
We believe that investing in our people is key to our success. Our benefits are designed to support your well-being, professional growth, and work-life balance, ensuring you feel valued and empowered to make a difference every day.
Homes and Communities Officer - Kent employer: Sage Homes
Contact Detail:
Sage Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homes and Communities Officer - Kent
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Sage Homes. Attend local events or online webinars to make connections and learn more about the industry.
✨Tip Number 2
Prepare for interviews by researching Sage Homes thoroughly. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your soft skills! As a Homes and Communities Officer, empathy and communication are key. Be ready to share examples of how you've successfully supported residents or managed community issues in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Sage Homes team.
We think you need these skills to ace Homes and Communities Officer - Kent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Homes and Communities Officer role. Highlight your experience in housing management and any relevant skills that align with what we’re looking for at Sage Homes.
Showcase Your Communication Skills: Since this role involves a lot of interaction with residents, it’s crucial to demonstrate your strong communication abilities. Use examples from your past experiences to show how you’ve effectively engaged with customers or managed queries.
Be Proactive and Empathetic: We value a proactive and empathetic approach to customer service. In your application, share instances where you’ve gone above and beyond to support someone or resolve an issue, as this will resonate with our mission at Sage Homes.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Sage Homes
✨Know Your Stuff
Before the interview, make sure you understand Sage Homes' mission and values. Familiarise yourself with their approach to affordable housing and how they support communities. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in the role.
✨Showcase Your Experience
Be ready to discuss your previous experience in housing management or customer service. Prepare specific examples of how you've helped residents or managed cases effectively. This will highlight your skills and give the interviewer confidence in your ability to handle the responsibilities of the Homes and Communities Officer.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask during the interview. This could be about their community engagement strategies or how they measure success in tenancy sustainment. Asking questions shows your enthusiasm for the role and helps you gauge if Sage Homes is the right fit for you.
✨Demonstrate Your Empathy
Since the role involves supporting residents, it's crucial to convey your empathetic approach. Share examples of how you've handled sensitive situations or advocated for clients in the past. This will illustrate your ability to connect with residents and ensure their needs are met.
