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- Tasks: Investigate and resolve anti-social behaviour, supporting victims and creating safer neighbourhoods.
- Company: Sage Homes, tackling the housing crisis with innovative solutions.
- Benefits: 25 days holiday, health cash plan, study support, and a workplace pension.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in community safety and excellent communication skills required.
- Other info: Home-based role with travel across Essex and opportunities for personal growth.
The predicted salary is between 30000 - 40000 £ per year.
Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.
As a Community Safety Officer at Sage Homes, you will investigate and resolve anti-social behaviour and domestic violence cases, working closely with the Homes & Communities team, police, and partner agencies to support victims and create safer neighbourhoods. This is a 12 Month FTC, you'll be home based within the county of Essex as regular travel is required to visit our homes across Essex.
- Act as an advocate for Sage customers on housing/ASB management issues and liaise with relevant departments to ensure housing enquiries are resolved.
- Pro-actively investigating and resolving instances of low – high level ASB cases.
- Building effective professional relationships with internal and external partners to tackle and prevent ASB (Anti-Social Behaviour).
- Support the Community Safety Manager and Head of Resident Services in delivering the ASB communications strategy, raising awareness amongst colleagues, residents and key partners.
- Lead on investigations, supporting and developing the Housing Manager and Homes Officer to provide excellent customer service to complainants.
- Support continuous improvement and increased satisfaction.
- Ensure that case work is of the highest quality and ensure that residents feel supported throughout the process.
- Interview and challenge alleged anti-social behaviour perpetrators to discuss the reports, explore causes, assess risk, and discuss solutions.
About you:
- Experience working as a Community Safety / ASB Officer.
- Experience in providing an excellent housing/Anti-Social Behaviour management service and hold a good understanding of housing law and legislation.
- Customer centric and ‘can do' attitude.
- Excellent communication skills and organised.
- Good people skills and empathetic, you will be speaking with customers who are facing difficult situations.
- Hold a full valid UK driving licence and access to a vehicle suitable for business purposes.
Benefits:
- 25 days holiday, and an additional day for every year's service (up to five years).
- Annual discretionary bonus scheme.
- A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions.
- Study support package, helping you achieve your personal and professional development ambitions.
- Workplace Pension - matching personal contributions up to 5%.
Community Safety Officer - 12 Months FTC in Chelmsford employer: Sage Homes
Contact Detail:
Sage Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Safety Officer - 12 Months FTC in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to people in the community safety field, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching Sage Homes and understanding their mission. Be ready to discuss how your experience aligns with their goals in tackling anti-social behaviour and supporting communities.
✨Tip Number 3
Showcase your communication skills! During interviews, demonstrate your ability to empathise and resolve conflicts. Share examples of how you've successfully handled difficult situations in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Community Safety Officer - 12 Months FTC in Chelmsford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Community Safety Officer role. Highlight your experience with anti-social behaviour and housing management, and show us how your skills align with what we're looking for at Sage Homes.
Showcase Your Communication Skills: Since you'll be dealing with sensitive situations, it's crucial to demonstrate your excellent communication skills. Use examples in your application that showcase how you've effectively communicated with customers or partners in the past.
Be Personable and Empathetic: We want to see your people skills shine through! Share experiences where you've shown empathy and understanding, especially when working with individuals facing tough circumstances. This will help us see how you can support our customers.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Sage Homes
✨Know Your Stuff
Make sure you brush up on your knowledge of housing law and anti-social behaviour (ASB) management. Familiarise yourself with the specific challenges faced by communities in Essex, as this will show that you're genuinely interested in the role and understand the local context.
✨Showcase Your People Skills
As a Community Safety Officer, you'll be dealing with sensitive situations. Prepare examples of how you've successfully communicated with customers in difficult circumstances. Highlight your empathy and ability to build rapport, as these are key traits for the role.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've investigated and resolved ASB cases or similar issues. Be ready to discuss your approach to problem-solving and how you can advocate for residents while working with various stakeholders.
✨Ask Insightful Questions
Prepare thoughtful questions about Sage Homes' approach to community safety and how they measure success in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.