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- Tasks: Support residents and manage tenancies to create thriving communities.
- Company: Sage Homes, a forward-thinking company tackling the housing crisis in England.
- Benefits: Generous holiday, health cash plan, study support, and a bonus scheme.
- Why this job: Make a real difference in people's lives by creating safe and welcoming homes.
- Qualifications: Experience in housing management or a willingness to learn.
- Other info: Join a diverse team in a fast-paced, inclusive environment with great career growth.
The predicted salary is between 28800 - 43200 £ per year.
Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.
About the role:
Sage Homes is redefining affordable housing by putting customers at the heart of everything we do. We are looking for a Homes & Communities Officer to join our Housing Operations team and help deliver outstanding tenancy and estate management services. In this role, you will be a key point of contact for residents, supporting them to sustain tenancies, maintain safe and welcoming communities, and access the services they need. You will manage cases end-to-end, carry out home visits, respond to housing queries, and work closely with internal teams and external partners to ensure positive outcomes. You will be home-based with regular travel across Kent and occasional visits to our Covent Garden and Northampton offices.
Duties include:
- Deliver customer-focused tenancy and estate management services
- Support residents with housing queries, tenancy sustainment, and community engagement
- Carry out inspections, audits, and onboarding of new sites
- Collaborate with teams to manage safety, compliance, and service delivery
- Advocate for residents and escalate issues where needed
- Maintain accurate records and contribute to service improvements
About you:
- Experience in housing management (Housing Association or Registered Provider)
- Strong communication and organisational skills
- A proactive, empathetic approach to customer service
- Willingness to learn property management if you have no prior experience
- CIH/IRPM qualification or equivalent experience
- Full UK driving licence and access to a vehicle suitable for business purposes
Join us in shaping communities where people feel safe, supported, and proud to live.
Culture and benefits:
At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish. To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:
- 25 days holiday, and an additional day for every year's service (up to five years)
- Annual discretionary bonus scheme
- A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
- Study support package, helping you achieve your personal and professional development ambitions
- Workplace Pension - matching personal contributions up to 5%
Housing Officer in Canterbury employer: Sage Homes
Contact Detail:
Sage Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Canterbury
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching Sage Homes and understanding their mission. Be ready to discuss how your experience aligns with their values and how you can contribute to making homes affordable for everyone.
✨Tip Number 3
Showcase your soft skills! As a Housing Officer, empathy and communication are key. During interviews, share examples of how you've supported residents or resolved conflicts to demonstrate your customer-focused approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Sage Homes team.
We think you need these skills to ace Housing Officer in Canterbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your experience in housing management and how it aligns with our mission at Sage Homes. We want to see how you can contribute to making good homes affordable!
Showcase Your Communication Skills: Since you'll be a key point of contact for residents, it's essential to demonstrate your strong communication skills. Use clear and concise language in your application to show us that you can effectively engage with customers and internal teams.
Emphasise Your Customer-Focused Approach: We’re all about putting customers at the heart of what we do. In your application, share examples of how you've supported residents or engaged with communities in the past. This will help us see your proactive and empathetic approach in action!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Sage Homes team!
How to prepare for a job interview at Sage Homes
✨Know Your Stuff
Make sure you understand the housing sector and the specific challenges Sage Homes is tackling. Familiarise yourself with their mission to make homes affordable and how they engage with residents. This will show your genuine interest in the role and the company.
✨Showcase Your Communication Skills
As a Housing Officer, you'll need to communicate effectively with residents and internal teams. Prepare examples of how you've successfully handled difficult conversations or resolved conflicts in the past. This will demonstrate your proactive and empathetic approach to customer service.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in real-life situations. Think about potential housing queries or community issues you might face and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Highlight Your Teamwork Experience
Collaboration is key in this role, so be prepared to discuss your experience working with different teams. Share specific examples of how you've contributed to team goals or improved service delivery, as this aligns with Sage Homes' focus on positive outcomes for residents.
