Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive innovation and improve customer experiences with Sage People HRIS platform.
- Company: Join a forward-thinking tech company committed to excellence and diversity.
- Benefits: Generous bonuses, hybrid working, and 25 days paid leave plus more!
- Why this job: Be the voice of the customer and influence product design while growing your career.
- Qualifications: Experience in HR or SaaS solutions and strong communication skills required.
- Other info: Mentorship opportunities and a culture that celebrates individuality.
The predicted salary is between 60000 - 75000 ÂŁ per year.
A Technical Excellence Manager is entrusted with advancing best practices, fostering innovation, and driving continuous improvement within teams that support the Sage People SaaS HRIS platform customers. This essential position guarantees the provision of robust, scalable, and high‑quality solutions by championing technical standards and nurturing a culture committed to excellence. This role will suit a creative, proactive, problem‑solver with exceptional analytical skills who desires to influence product design, strategic growth, partnerships, integrations, and best practice.
Responsibilities
- Establish, implement, and uphold technical standards and processes for Sage People HRIS.
- Serve as the Voice of the Customer when collaborating with Engineering, Product, and Senior Leadership Team, contributing valuable insights to optimize product development.
- Monitor emerging technologies and industry advancements, recommending innovations that enhance platform performance and reliability.
- Deliver Level 2 support across UKI and COE cases, facilitating root‑cause analysis to minimize disruptions and prevent recurrence.
- Collaborate directly with customers to identify and resolve technical issues, utilizing expert consultation skills and creative problem‑solving strategies to deescalate complex situations.
- Develop and implement low‑code projects designed to enable customers to maximize return on investment through scalable solutions.
- Provide expert technical guidance to the Sales team to facilitate new business acquisitions.
- Offer Expert Services to Partners via webinars, workshops, and COE case guidance, ensuring consistently high service standards for customers.
- Mentor and coach team members, promoting a learning‑oriented environment and supporting professional development.
- Build and strengthen relationships with external technical partners to fully leverage opportunities for integration and collaboration.
- Enhance effectiveness of AI tools that assist customers, partners, and internal teams.
Qualifications
- Experience delivering, designing, or supporting HR or SaaS software solutions.
- Proven ability to quickly assimilate complex technical information and translate it into clear, comprehensive documentation for non‑technical audiences.
- Excellent presentation, verbal and written communication skills, demonstrating clarity, professionalism, and appropriate use of grammar and style across diverse stakeholders.
- Demonstrated mentoring and coaching abilities for effective knowledge transfer to partners and customers.
- Strong relationship management capabilities, including influencing skills and the ability to navigate challenging customer interactions.
- Superior stakeholder management and advanced problem‑solving skills.
Benefits
- Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top‑up by Sage.
- 25 days of paid annual leave with the option to buy up to another 5 days.
- 8 bank holiday days.
- Paid 5 days yearly to volunteer through the Sage Foundation.
- 50% income protection.
- Holiday buy + sell.
- Comprehensive health, dental, and vision coverage.
- Work away scheme for up to 10 weeks a year.
- Ongoing training and professional development.
- Hybrid working.
- Healthy Mind app membership.
- Access to various helpful memberships for finances, health and wellbeing.
Diversity & Inclusion
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working.
Technical Success Manager in Wokingham employer: Sage Group plc
Contact Detail:
Sage Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Success Manager in Wokingham
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and get the inside scoop on what it’s really like to work at Sage.
✨Tip Number 2
Prepare for the interview by researching the latest trends in HRIS and SaaS solutions. Show us you’re not just a candidate, but someone who’s genuinely passionate about driving innovation and excellence in the field.
✨Tip Number 3
Practice your problem-solving skills! We love candidates who can think on their feet. Consider common technical issues that customers might face and how you would tackle them during the interview.
✨Tip Number 4
Don’t forget to showcase your mentoring abilities! Share examples of how you’ve helped others grow in their roles. We value a collaborative spirit and want to see how you can contribute to our learning-oriented environment.
We think you need these skills to ace Technical Success Manager in Wokingham
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your experience with HR or SaaS software solutions in your application. We want to see how you've tackled complex technical challenges and how you can translate that into clear documentation for non-technical folks.
Be the Voice of the Customer: When writing your application, think about how you can represent the customer's perspective. Share examples of how you've collaborated with teams to optimise product development and enhance customer experiences.
Demonstrate Problem-Solving Prowess: We love a proactive problem-solver! Include specific instances where you've creatively resolved technical issues or improved processes. This will show us your analytical skills and ability to handle challenging situations.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. Use clear and engaging language in your application to convey your passion for the role and how you can contribute to our culture of excellence.
How to prepare for a job interview at Sage Group plc
✨Know Your Tech Inside Out
Make sure you’re well-versed in the Sage People SaaS HRIS platform and any relevant technologies. Brush up on best practices, emerging trends, and how they can enhance platform performance. This will help you speak confidently about how you can contribute to technical excellence.
✨Be the Voice of the Customer
Prepare to discuss how you would represent customer needs when collaborating with engineering and product teams. Think of examples where you've successfully advocated for customers in previous roles, as this will show your understanding of stakeholder management and relationship building.
✨Show Off Your Problem-Solving Skills
Have a few examples ready that demonstrate your analytical skills and creative problem-solving abilities. Be prepared to walk through a complex issue you resolved, highlighting your thought process and the impact of your solution on the customer experience.
✨Engage with Your Interviewers
Don’t just answer questions—ask insightful ones too! Inquire about the team’s current challenges or recent innovations. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.