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- Tasks: Lead and optimise sales development operations for growth and efficiency.
- Company: Join Sage, a tech leader empowering businesses with innovative solutions.
- Benefits: Enjoy a collaborative culture, AI-driven tools, and opportunities for professional growth.
- Why this job: Shape the future of sales development while making a real impact on business success.
- Qualifications: 5+ years in sales or revenue operations, ideally in B2B SaaS; strong analytical skills required.
- Other info: Be part of a dynamic team that values innovation and continuous improvement.
The predicted salary is between 43200 - 72000 £ per year.
At Sage, we\’re powering the journey from interest to opportunity – and we\’re looking for a Senior Operations Manager to lead the way. This role is built for a change-maker. Someone who thrives at the intersection of strategy, systems, and scale. As the Senior Operations Manager for Sales Development across the UK and Ireland, you\’ll own the operational blueprint that drives growth, efficiency, and innovation throughout the SDR organisation. Your mission? To make our SDR teams faster, smarter, and more effective through intelligent processes, advanced tooling, and AI-powered optimisation. Key Responsibilities Optimise SDR Processes for Scale: Continuously evaluate and enhance end-to-end SDR workflows across inbound and outbound motions to ensure scalability, consistency, and alignment with global best practices. Identify and retire outdated processes and introduce innovations that improve speed and effectiveness. Drive Productivity and Tool Efficiency: Assess and refine the use of the SDR tech stack (e.g., What you\’ll be leading Optimising for Scale Evaluate and enhance SDR workflows across inbound and outbound motions. Build consistent, scalable, and repeatable processes that align with global standards. Eliminate inefficiencies and introduce innovations that accelerate speed to lead. Driving Productivity through Tools and Tech Audit, assess, and evolve the SDR tech stack. From CRM to engagement and routing tools, you\’ll ensure the team is equipped with the best-fit solutions to maximise output. Lead implementations and collaborate with global teams to roll out enhancements. Embedding AI and Automation Champion AI-led innovation across SDR workflows. Identify, test, and scale tools that power personalisation, prioritisation, and automation. Lead pilots and embed new technologies that free up time and improve outcomes. Insights that Drive Action Partner with Marketing Ops, BI, and Sales Ops to analyse funnel health, conversion rates, and pipeline performance. Turn data into insights. Turn insights into execution. Deliver clear reporting that drives decision-making across regions. Own Regional Operations Be the go-to operational lead for SDRs in UKIA. Troubleshoot challenges in real time, provide support on tooling and process issues, and drive best-practice adoption across the region. Solve Systemic Challenges Spot recurring issues, apply structured problem-solving, and deliver long-term solutions. Create documented frameworks that drive consistency and reduce manual effort over time. Partner Across the Business Collaborate with senior Sales and Marketing leaders to ensure operational alignment with strategic priorities. Provide regular updates, influence direction, and execute on shared goals. Enable Change Work hand-in-hand with the Enablement team to ensure successful rollout and adoption of new processes, tools, and training programmes. Support SDR leads and team members in embedding these changes into their daily rhythm., Advert Working at Sage means you\’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
You\’re operationally obsessed – and you get a buzz from turning chaos into clarity. You\’re analytical, innovative, and laser-focused on scale and performance. But above all, you\’re a collaborator who brings people with you, from SDR to VP. What you bring 5+ years of experience in sales, business, or revenue operations, ideally in a B2B SaaS environment Proven success delivering operational change in a fast-paced, cross-functional setting Strong grasp of continuous improvement methodologies (Lean, Six Sigma, Agile) Experience designing scalable frameworks and leading process improvement workshops Confident using Salesforce, sales engagement tools (Outreach, Salesloft), and marketing automation platforms (Marketo, HubSpot) Skilled in business analysis, project management, and stakeholder engagement Experience with international sales teams and operational complexity across regions Curious, resilient, and always looking for ways to improve the system Why this role matters This isn\’t just a job in operations. It\’s a chance to shape how a modern sales development engine functions at scale-through process, people, and tech. You\’ll play a key role in how our sales teams convert potential into pipeline, and pipeline into revenue. #LI-MS2teams, ideally within a sales development or commercial environment
- Strong background in continuous improvement methodologies (e.g., Lean, Six Sigma, Agile) and experience facilitating process mapping and service improvement workshops
- Demonstrated ability to design and implement scalable operational frameworks that drive productivity, efficiency, and consistency
- Strong analytical, project, and business analysis skills, with a track record of translating business needs into operational solutions
- Proficiency in Microsoft Office tools including Excel, Word, PowerPoint, Outlook, Visio, and Project
- Experience evaluating and integrating emerging technologies, including AI, to enhance operational performance and team effectiveness
- Excellent communication and stakeholder engagement skills, with the ability to influence and collaborate across senior leadership and global teams
- Proficiency with CRM (e.g., Salesforce), sales engagement platforms (e.g., Outreach, Salesloft), and marketing automation tools (e.g., Marketo, HubSpot)
- Experience working across international markets would be ideal
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UKIA Senior Operations Manager employer: Sage Group plc
Contact Detail:
Sage Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UKIA Senior Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in sales development operations, especially in B2B SaaS. Understanding how AI and automation are being integrated into SDR processes will give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees of Sage or similar companies. Engaging with them can provide insights into the company culture and operational challenges, which you can leverage to tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've implemented process improvements in previous roles. Highlighting your experience with methodologies like Lean or Six Sigma will demonstrate your capability to drive operational change effectively.
✨Tip Number 4
Showcase your analytical skills by preparing to discuss how you've used data to inform decision-making in past positions. Being able to articulate how you've turned insights into actionable strategies will resonate well with the hiring team.
We think you need these skills to ace UKIA Senior Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, business, or revenue operations, especially in a B2B SaaS environment. Emphasise your achievements in operational change and continuous improvement methodologies like Lean or Agile.
Craft a Compelling Cover Letter: In your cover letter, express your passion for optimising processes and driving productivity. Mention specific examples of how you've successfully implemented scalable frameworks or improved workflows in previous roles.
Showcase Analytical Skills: Demonstrate your analytical abilities by including examples of how you've turned data into actionable insights. Highlight any experience with tools like Salesforce or marketing automation platforms that you've used to enhance operational performance.
Highlight Collaboration Experience: Since the role requires working closely with various teams, emphasise your collaboration skills. Provide examples of how you've partnered with senior leaders or cross-functional teams to achieve shared goals and drive operational alignment.
How to prepare for a job interview at Sage Group plc
✨Showcase Your Change-Making Skills
This role is all about being a change-maker, so be prepared to discuss specific examples of how you've successfully implemented operational changes in previous roles. Highlight your experience with continuous improvement methodologies like Lean or Agile.
✨Demonstrate Your Analytical Mindset
As the Senior Operations Manager, you'll need to turn data into actionable insights. Be ready to talk about how you've used data analysis to drive decision-making and improve processes in past positions.
✨Familiarise Yourself with Relevant Tools
Make sure you know your way around the tech stack mentioned in the job description, such as Salesforce and sales engagement tools. Being able to discuss your proficiency with these tools will show that you're ready to hit the ground running.
✨Emphasise Collaboration Skills
This role requires working closely with various teams, so be prepared to share examples of how you've successfully collaborated across departments. Highlight your communication skills and ability to influence stakeholders at all levels.
