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For Companies At a Glance
- Tasks: Help customers solve technical problems and build strong relationships over the phone.
- Company: Join a supportive team at a leading tech company in Newcastle.
- Benefits: Starting salary of £28,000, bonuses, 33 days holiday, and health coverage.
- Why this job: Make a real difference by helping customers and growing your skills.
- Qualifications: Strong communication skills and a passion for technology.
- Other info: Enjoy ongoing training and career growth opportunities in a hybrid work environment.
The predicted salary is between 28000 - 28000 £ per year.
Responsibilities
- Each day, you will be a lifesaver to customers by solving their technical and complex problems on an inbound call line.
- You will get to know each customer’s business, build rapport, and help them get back on track with their product.
- As a product expert, you will spot fixes and recommend additional Sage products to save them time and effort.
Qualifications
- Logical, resilient, and able to communicate your point of view in a non‑assertive way.
- Excellent listening skills and comfortable giving advice.
- Enthusiastic about storytelling and sharing knowledge.
- Comfortable with technology and eager to learn more about it.
- Ability to bounce back after failures and continuously seek improvement.
Training & Development
- On‑the‑job training includes a 6‑week classroom program followed by ongoing coaching.
- You will also have access to on‑going training, professional development, and the Talent Marketplace to progress your career roadmap.
Location
- Newcastle, United Kingdom, on a hybrid work‑place arrangement.
Career Growth
- Internal promotion is encouraged, whether within the same function or exploring new ones.
- You will work with a technical‑mindful team that is supported by managers who care about continual improvement and customer service excellence.
Benefits
- Starting salary of £28,000.
- Annual bonus up to 10% and monthly perks valued up to £750.
- 33 days holiday (including bank holidays).
- Comprehensive health, dental and vision coverage.
- Work‑away scheme for up to 10 weeks a year.
- Paid 5 days per year to volunteer via the Sage Foundation.
Customer Support Expert (Technical Support) in Newcastle upon Tyne employer: Sage Group plc
Contact Detail:
Sage Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Expert (Technical Support) in Newcastle upon Tyne
✨Tip Number 1
Get to know the company before your interview! Research Sage and their products so you can speak confidently about how you can help customers. This shows you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your listening skills! During the interview, make sure to listen carefully to the questions and respond thoughtfully. This will demonstrate your ability to understand customer needs, which is key for a Customer Support Expert.
✨Tip Number 3
Show off your tech-savviness! Be prepared to discuss any technical challenges you've faced and how you overcame them. This will highlight your problem-solving skills and enthusiasm for learning more about technology.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to be part of our team at StudySmarter.
We think you need these skills to ace Customer Support Expert (Technical Support) in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Customer Support: When writing your application, let us see your enthusiasm for helping customers. Share examples of how you've solved problems in the past and how you love making people's lives easier. This will show us that you're a perfect fit for our team!
Be Clear and Concise: We appreciate straightforward communication, so make sure your application is easy to read. Use bullet points for your skills and experiences, and keep your sentences short and to the point. This will help us quickly see why you're the right person for the job.
Highlight Your Technical Skills: Since this role involves technical support, don’t forget to mention any relevant tech skills or experiences. Whether it's software troubleshooting or using specific tools, we want to know how comfortable you are with technology and your eagerness to learn more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Sage Group plc
✨Know Your Tech
Brush up on your technical knowledge related to the products you'll be supporting. Familiarise yourself with common issues customers face and how to resolve them. This will not only boost your confidence but also show the interviewers that you're proactive and ready to help.
✨Practice Active Listening
During the interview, demonstrate your excellent listening skills by engaging with the interviewer. Reflect back what they say and ask clarifying questions. This shows that you value communication and are keen to understand customer needs, which is crucial for a Customer Support Expert.
✨Share Your Stories
Prepare a few anecdotes that highlight your problem-solving abilities and resilience. Use storytelling to illustrate how you've helped customers in the past or learned from failures. This will showcase your enthusiasm for sharing knowledge and your ability to connect with others.
✨Show Your Growth Mindset
Emphasise your eagerness to learn and improve. Discuss any relevant training or development you've pursued and how it has shaped your approach to customer support. This aligns perfectly with the company's focus on continual improvement and career growth.