At a Glance
- Tasks: Support customers on their journey and champion product adoption.
- Company: Join a collaborative team at Sage, where your ideas matter.
- Benefits: Hybrid work model, professional development, and a supportive environment.
- Other info: Embrace diversity and continuous learning in a dynamic workplace.
- Why this job: Become a trusted partner and directly influence business success.
- Qualifications: Exceptional communication skills and a consultative approach.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a Customer Success Consultant to join our team and play a key role in supporting customers throughout their journey. You'll work closely with businesses to understand their goals, champion product adoption, and ensure they realise maximum value from our solutions. This is a Hybrid role with 3 days per week in our Newcastle Office.
Key Responsibilities
- Building trusted relationships with customers and key stakeholders.
- Delivering a proactive Customer Success Programme designed to increase product adoption and customer value.
- Understanding customer goals, challenges, and business processes, and aligning product capabilities to their needs.
- Acting as a strategic advisor, helping customers achieve successful business outcomes.
- Driving customer engagement through phone, email, virtual meetings, and other communication channels.
- Monitoring customer health, analysing data and trends, and turning insights into meaningful actions.
- Supporting retention and loyalty initiatives through exceptional customer experience.
- Identifying opportunities to improve customer outcomes and increase utilisation of products and services.
- Maintaining accurate customer records and managing activities against key performance indicators.
- Staying up to date with product developments, emerging technologies, and industry trends.
Qualifications
- Exceptional customer service and communication skills.
- Strong influencing and stakeholder management capabilities, with the ability to engage decision‑makers at all levels.
- A consultative approach and the confidence to challenge, advise, and guide customers.
- The ability to identify opportunities and take proactive action.
- Strong organisational skills and the ability to manage priorities effectively.
- A data‑driven mindset, using insights to drive customer outcomes and business value.
- Resilience, adaptability, and a positive attitude when navigating challenges.
- The ability to build credibility quickly and develop long‑lasting customer relationships.
- A commitment to continuous learning and maintaining product expertise.
- Proficiency in Microsoft Office, including Word, Outlook, and Excel.
Desirable Experience
- Experience in Customer Success, Account Management, Customer Service, or a similar customer‑facing role.
- Knowledge of the Accounting and Payroll industry.
- Experience working with software or technology‑based solutions.
- An interest in emerging technologies and digital transformation.
Why Join Us?
This is more than a customer‑facing role—it’s an opportunity to become a trusted partner to businesses and directly influence their success. You'll join a collaborative and supportive team where your ideas are valued, your development is encouraged, and your impact is recognised.
About Sage and DEI
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com.
Customer Success Consultant in Newcastle upon Tyne employer: Sage Group plc
Sage is an exceptional employer for aspiring AI Engineers, offering a dynamic work culture that fosters innovation and collaboration. With a focus on employee growth, you will have the opportunity to develop your technical and commercial skills while working on cutting-edge AI solutions that drive global marketing efforts. Located in a vibrant environment, Sage provides generous benefits and a supportive atmosphere that encourages creativity and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Consultant in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sage Group plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sage Group plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Consultant in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sage Group plc:Your cover letter is your chance to shine! Tell us why you want to work at Sage Group plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sage Group plc!
How to prepare for a job interview at Sage Group plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
