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- Tasks: Lead a global team ensuring Sage's cloud products are secure, available, and high-performing.
- Company: Join a leading tech company focused on innovation and collaboration.
- Benefits: Comprehensive health coverage, flexible work patterns, and paid volunteer days.
- Why this job: Make a real impact in cloud operations while developing your leadership skills.
- Qualifications: Experience in Cloud Operations or DevOps with strong leadership and communication skills.
- Other info: Dynamic hybrid role with opportunities for professional growth and development.
The predicted salary is between 48000 - 72000 £ per year.
We are looking for a Cloud Operations Manager to lead the teams responsible for the availability, performance, and security of Sage's global cloud products. You will manage a distributed DevOps-oriented organisation that ensures our customers can rely on our services 24/7 to run their businesses. This is a strategic and people-focused leadership role, combining operational excellence, technical depth, incident leadership, and cross-functional collaboration across engineering, product, architecture, and security teams. This is a hybrid position requiring 3 days per week in our Newcastle or Barcelona office.
Your First 90 Days
- 30 days: Understand the product portfolio, Cloud Ops operating model, incident processes, and team structure.
- 60 days: Take ownership of key services, lead incident reviews, help shape service improvements, and begin building strong cross-functional relationships.
- 90 days: Fully lead the Cloud Ops team, influence product delivery strategy, and drive operational maturity, automation, and customer experience improvements.
Meet the Team
You will lead a global team of Cloud Operations & DevOps Specialists who safeguard our live services. The team partners closely with Product Delivery, Architecture, Security, and Engineering to ensure our products are resilient, performant, secure, and continuously improving. You will also be an active member of the Cloud Operations senior leadership team.
How Success Will Be Measured
- Service availability, reliability, and performance of your product areas
- Effective leadership during major incident scenarios
- Quality of communication with stakeholders at all levels
- Progress on automation, simplification, and operational improvements
- Team engagement, accountability, and development
- Contribution to Cloud Ops strategy and cross-functional alignment
Skills You Will Gain
- Experience leading complex cloud products at global scale
- Exposure to cutting-edge cloud technologies and DevOps automation
- Cross-functional influence in a highly collaborative environment
- Strategic ownership of service design, operations, and incident management
- Deep expertise in cloud reliability, security, and performance
Key Responsibilities Snapshot of Your Day-to-Day
You will lead and develop a global Cloud Operations team, ensuring Sage's online products remain secure, available, and high-performing. You will work closely with engineering and product teams to shape service design, drive automation and innovation, lead service reviews, manage major incidents, oversee budgets, and champion a world-class customer experience.
Requirements
- Proven experience leading Cloud Operations, DevOps, or Site Reliability teams
- Strong understanding of live service operations, incident management, change control (ITIL), and SLA/SLO-driven environments
- Ability to collaborate and influence at all levels, including senior stakeholders
- Experience with large-scale cloud services, security standards, and distributed systems
- Excellent communication, leadership, and decision-making skills
- Strong technical grounding in cloud operations (Azure, AWS or equivalent)
- Experience working closely with Product, Commercial, and Engineering teams
- Ability to analyse complex problems quickly and make informed decisions
- Financial awareness (budgets, cost optimisation, cross-charging)
This role will require you to be available for escalations during incidents. As your team is on call 24/7, this may require you to join calls and help manage.
Nice to Have
- Experience working with automation, CI/CD, Infrastructure-as-Code, and DevOps tooling
- Background with web/cloud technologies (e.g., .NET, JavaScript, Rails, HTML/CSS)
- Knowledge of Linux and/or Windows Server in a cloud environment
- Experience with modern databases (MySQL, MSSQL, NoSQL)
- Prior people leadership experience in a global or distributed team
- Exposure to Agile methodologies and SDLC processes
- Degree in a relevant discipline or equivalent professional experience
Benefits
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
- Flexible work patterns and hybrid working
Cloud Operations Manager in Newcastle upon Tyne employer: Sage Group plc
Contact Detail:
Sage Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Operations Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in Cloud Ops or DevOps roles. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and incident management strategies. Be ready to discuss how you've handled major incidents in the past and how you’d approach challenges at Sage.
✨Tip Number 3
Show off your leadership style! Think about examples where you've successfully led teams through tough situations. Highlight your ability to collaborate across departments, as this role is all about teamwork.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Cloud Operations Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Cloud Operations Manager role. Highlight your experience with cloud technologies, incident management, and team leadership. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about cloud operations and how you can contribute to our team. Be sure to mention any relevant projects or achievements that showcase your expertise.
Showcase Your Leadership Skills: Since this role is all about leading teams, make sure to highlight your leadership experience. Share examples of how you've successfully managed teams, handled incidents, and collaborated across departments. We love seeing strong leaders in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Sage Group plc
✨Know Your Cloud Inside Out
Make sure you have a solid understanding of cloud operations, especially the technologies mentioned in the job description like Azure and AWS. Brush up on your knowledge of incident management and service reliability to show that you can lead effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure situations. Be ready to discuss your approach to incident leadership and how you foster collaboration across different teams, as this role is all about people-focused leadership.
✨Understand the Business Impact
Be prepared to talk about how cloud operations affect business performance. Think about how you can contribute to service availability and customer experience improvements, and be ready to share ideas on operational maturity and automation.
✨Ask Insightful Questions
During the interview, ask questions that demonstrate your strategic thinking. Inquire about the current challenges the team faces or how they measure success in their cloud operations. This shows you're not just interested in the role but also in making a meaningful impact.
