Welfare Officer

• Full-time
• Dictionary Hostel
• Hours of work: 40 hours p/w (Mon - Friday, 8:30am - 5pm)

To manage all aspects of service delivery and compliance within contractual obligations and statutory regulations as relates to initial accommodations.

This role provides direct support and management to the Service Users (SUs) with a responsibility to manage a caseload of SUs and follow procedures in order meet Key Performance Objectives.

The role also involves inspection and management of accommodation and association areas used by SUs.

• Procedures
• Manage a caseload of Service Users within the current Initial Accommodation.
• Signpost as necessary to GP surgeries, shops, support agencies, etc.
• Maintain regular engagement and report any incidents, SU issues absenteeism, from the accommodation.
• Ensure that health and safety of SU’s and all stakeholders visiting the accommodation is always maintained in line with the company policies and procedures.
• Complete and record regular welfare checks of the SU’s at the Initial Accommodation sites.
• Ensure property standards are maintained in line with health and safety
• Ensure all inventory items within the property portfolio are replaced/repaired as required in line with the contract requirements and company processes and reported to relevant departments.
• Conduct regular inspections of accommodation and report defects as required.
• Ensure all items within property are replaced /repaired as required in line with inventory procedures.
• Ensure the properties are maintained according to Health and Safety guidelines and company procedures.
• To ensure all safeguarding issues are addressed and signposted in accordance with the company policies and procedures.
• Participate in service developments including planning, control, monitoring, review and evaluation of activities to ensure continuous improvements in service delivery.
• To ensure that all SU’s, and staff are treated in accordance with the Equal Opportunities policy, and fairly with consideration of their cultural, religious and physical needs.
• Coordinate and liaise with team members to ensure cohesive and compliant delivery of service.
• Connect and Collaborate
• Work closely with your line manager and team members
• Collaborate with others, attending meetings as required
• Supporting team members and provide on-the-job training
• Provide cover for other staff as agreed by line manager
• Attending team and other staff meetings
• Work with partner stakeholders onsite to support effective running of activities and facilities onsite.
• Develop positive relationships with SUs through engagement and supervision of activities.
• Responsive
• Keep up to date with all written and verbal communications (i. e. emails/messages/calls)
• Ensure all records are maintained and kept up to date according to company policies and procedures
• Ensure appropriate property related certification and documentation is produced and recorded
• Maintain working relationship with statutory auditors and inspectors as required by Senior Auditor and the management
• Follow procedure and ensure compliance in line with Key Performance Indicators (KPIs)
• Liaise closely with SU’s, line manager, team members and other stakeholders when required.
• Assist in the local stakeholder involvement process by attending meetings as required.
• Liaise with local support agencies to ensure relationships are maintained.
• Talented
• Monitor own work levels, progress and development in the role
• Undertake all core learning and development programmes as required
• Undertake relevant learning according to agreed Personal Development Plan
• All employees are responsible for ensuring any personal data which Clearsprings Group holds and for which they are responsible, is kept securely and is not under any conditions disclosed to any third party unless that third party has been specifically authorised by Clearsprings Group to receive that information and has entered into a confidentiality agreement.
• Agile and Diverse
• Undertake any other duties within the scope of responsibility and ability, as required, inclusive of providing similar support to any other local company project set out by the line manager
• Professional
• Learn, understand, and operate within contractual provisions, service requirements and guidelines for the role
• 25 days annual leave plus national bank holidays
• Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
• Life Cover (2 x basic salary)
• Laptop/Phone/other equipment if required as part of job role
• Referral Scheme
• Diversity Statement

Clearsprings Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Modern Slavery Statement

Clearsprings Groups conduct robust checks on any new employee including eligibility to work in the UK to safeguard against human trafficking or individuals being forced to work against their will.

Safeguarding Statement

Clearsprings Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expect all employees to share this commitment.

All successful applicants will be required to undertake a satisfactory DBS check in line with their job role.

This role is not open to applications from those who will require sponsorship under the points-based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.

We reserve the right to close the advert early if there is a higher level of interest that expected.

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