Programme Coordinator - UK | IR

Overview

To be the first point of contact for all delegates enrolled on modular training programmes, proactively supporting delegates to manage their learning and providing pastoral support and the management of their online learning content. Working closely with The Regional Head of Operations to monitor curriculum and quality across the programmes and provide support on accreditation requirements and speaker liaison during programmes.

Responsibilities

• First point of contact for all delegates enrolled onto modular training programmes.
• Liaison between delegates and Improve international, ISVPS and Harper Adams (if applicable).
• Liaison between delegates and speakers.
• Ensure delegate queries are dealt with in a prompt manner.
• Ensure accurate and concise records of delegates are kept up to date on relevant databases.
• Attend the start and end of courses/modules to meet with delegates and provide course information in conjunction with accreditation and awarding bodies.
• Attend every other module to provide an Improve international presence at offsite venues where appropriate and/or practical.
• Provide opportunities during the course to feedback or comment on their programme of study.
• Provide additional support when required based on an individual basis, day to day queries etc.
• Track and monitor delegates across different academic years and progression routes.
• Provide support on using online learning management software.
• Promote a peer support ethos amongst the cohort.
• Coordinate feedback to drive continual improvement of programmes.
• Ensure the key curriculum learning objectives have been covered and support course directors where applicable.
• Connect learning between sessions with the curriculum and quality team, Head of Online Learning, Speakers etc.
• Input into relevant areas of the curriculum including development of learning and study materials.
• Monitor quality and contribute to the yearly quality cycle and make recommendations for improvements as necessary.
• Ensure delegates are correctly registered for class sessions and online attendance (Webinars or distance learning modules).
• Monitor missed attendance for progression routes.
• Fully understand accreditation requirements to support delegates and their progression.
• Conduct study support, help sessions or webinars as required.
• Assist delegates with exam preparation and written assessments (where applicable) by providing additional content on Moodle.

Liaisons with speakers and course directors

• Follow set guidelines for preparing speakers for each module, venue, ensuring notes and additional resources have been received, as well as lesson plans if a session is delivered via remote live stream.
• Coordinate speaker questions and feedback after the session.
• Liaise with course directors and curriculum team to deal with specialist queries.
• Liaise with speakers for future lecturing dates and ensure contracts are signed and confirmed for following course dates.
• Ensure speakers have their specific up-to-date speaker calendar.
• Provide speakers with feedback after each module and discuss areas for improvement and how improvement could be implemented.

Manage online learning platform content

• Make available contents from modules on Moodle (notes, presentations, case studies, recordings and supplementary reference material).
• Liaise with speakers for additional supporting content for Moodle.
• Review questions (pre and post) from speakers and ensure delegates are completing these for every module.
• Remote live streams – manage and host all remote live streams with speakers and delegates.
• Ensure speakers have access to Panopto to record pre-recorded webinars as per the delivery schedule, providing support with the e-learning team.
• Ensure pre-recorded webinars (if applicable) are provided on Moodle with support from Online learning.
• Encourage delegate interaction on forums and seek relevant information from speakers and course directors to share and encourage debate.
• Provide links and support to university partners online platforms.
• Assist the E-learning and IT support teams to resolve IT or access issues.
• Liaison with speakers and course directors.
• Recognise and report any further business opportunities identified.
• Provide ongoing support to all other programme areas as appropriate.
• In liaison with the curriculum team and online learning team, contribute to the development of online modular programmes and other new curriculum developments.

Qualifications and experience

• Ideally a Degree in Animal or Veterinary science or equivalent experience.
• Knowledge and experience of using online learning software.
• Excellent experience in using computer software.
• Ideally a qualification in education, teaching or learning with experience of teaching would be desirable.
• Experience of managing delegates/students within a learning environment.

Personal attributes

• Excellent organisation skills and strong attention to detail.
• Ability to work self-reliant and within a close working team.
• Ability to build and develop relationships at all levels with staff, speakers, delegates, sponsors and venues.
• Flexible with different shift patterns and occasional weekend work.
• Excellent problem-solving skills.
• A self-starter comfortable with remote work and collaboration with colleagues in international locations.
• Self-motivated and autonomous with effective time management.
• Flexible and able to travel nationally and occasionally internationally as required.

Location

Swindon office based with some hybrid working based on business requirements. Potential to travel to offsite locations.

Weekly Hours

Full-time UK – 37.5 hours per week.

Benefits

• Company Pension UK Employees – 4% and Employer 5%; employer contribution increases with a step change of 1% every 3 years to a max of 10%.
• 25 days a year annual leave, increasing after 3 and 10 years by 1 day to a total of 27 days.
• Additional leave, half day office close on 24th December and 31st December.
• Life Assurance
• Electric Car Scheme (after 1 year of service)
• Company maternity pay
• Discretionary Annual Bonus