At a Glance
- Tasks: Support customers with fuel procurement and provide exceptional service in a fast-paced environment.
- Company: Join a collaborative team at AF, where people are valued and empowered.
- Benefits: Enjoy 26 days holiday, free lunch, hybrid working, and discounts on gym memberships.
- Other info: Opportunities for professional growth and a dynamic work environment.
- Why this job: Make a real impact while developing your skills in a supportive culture.
- Qualifications: Customer service experience, strong communication skills, and a proactive attitude.
The predicted salary is between 30000 - 32833 £ per year.
Are you passionate about delivering exceptional customer service, building strong relationships, and working in a fast‑paced commercial environment? If you're organised, proactive, and thrive on helping customers find the best solutions, we want to hear from you. We're looking for a Fuel Coordinator to join our Fuels team on a fixed‑term contract for 12 months. You’ll play a key role in supporting our members with fuel procurement, market insights, fuel card management and outstanding day‑to‑day service.
What You'll Be Doing
- Being the first point of contact for fuel enquiries and orders
- Managing fuel order confirmations and the fuel inbox
- Supporting fuel procurement activities and identifying growth opportunities
- Building strong relationships with members and suppliers
- Monitoring fuel markets and communicating key updates to members
- Supporting fuel card administration and tank monitoring processes
- Contributing to sales campaigns, newsletters, and member communications
- Working collaboratively across teams to deliver an exceptional customer experience
What We're Looking For
- Customer‑focused and passionate about service excellence with previous experience working in a busy, customer service environment
- An excellent communicator, both written and verbal
- Highly organised with strong administrative skills
- Strong IT skills, comfortable working with data and Microsoft Office applications
- Proactive, adaptable, and eager to learn
- Able to manage multiple priorities in a busy environment, with an excellent attention to detail
- Confident working independently and as part of a team
Why Join Us?
At AF, people are at the heart of everything we do. We are committed to creating a collaborative and supportive culture where colleagues feel valued, recognised, and empowered to succeed. We encourage innovation, teamwork, and continuous improvement while providing opportunities for professional growth and development. If you're motivated, enthusiastic, and ready to make a real impact in a growing business, we'd love to hear from you.
Benefits
- 26 days holiday per annum, plus bank holidays. This rises with each year's service by an additional day, up to four extra days
- Have your birthday off as an extra day holiday, if it falls on your working day
- Free lunch daily from our onsite Café
- AF Membership (giving discounts at hundreds of retailers and suppliers)
- Life assurance (2× salary)
- Private Health Insurance (available as an optional employee‑paid benefit)
- Discounted gym membership
- Cycle to work scheme
- Salary Sacrifice car scheme
- Hybrid working (1 day working from home per week)
- Free onsite parking
Fuel Coordinator - Fixed Term Contract employer: Sage Global Services Limited
At AF, we pride ourselves on fostering a collaborative and supportive work culture where our employees are valued and empowered to excel. As a Fuel Coordinator, you'll enjoy a range of benefits including 26 days of holiday, free daily lunches, and opportunities for professional growth in a dynamic environment that prioritises customer service excellence. Join us in making a meaningful impact while enjoying a healthy work-life balance with hybrid working options and additional perks.
Contact Details:
Sage Global Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fuel Coordinator - Fixed Term Contract
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Sage Global Services Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Sage Global Services Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Fuel Coordinator - Fixed Term Contract
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Sage Global Services Limited.
How to prepare for a job interview at Sage Global Services Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Sage Global Services Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Sage Global Services Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
