At a Glance
- Tasks: Lead the café team, ensuring a top-notch experience for every customer.
- Company: Join St Giles Hospice and be part of our exciting new café venture.
- Benefits: Enjoy 25 days holiday, pension scheme, and wellness support.
- Other info: Great opportunities for personal development and career growth await you.
- Why this job: Make a real difference in the community while developing your hospitality skills.
- Qualifications: Experience in hospitality and a passion for customer service are essential.
The predicted salary is between 26400 - 31200 £ per year.
22.5 (Part time) Various shifts across 7 days
This is an exciting opportunity to join St Giles Hospice as we launch our very first hospitality venue, a vibrant café space with licensed offer, indoor and outdoor seating, and ambitious plans for future growth, events, and community experiences.
As Duty Food & Beverage Manager, you will play a key role in supporting the day to day running of the café, helping to create a welcoming, high quality experience for every customer while supporting a positive and motivated team culture.
You will work closely with the Food & Beverage Manager to ensure excellent standards across service, food preparation, stock control, compliance, financial performance, and tea, leadership.
This hands-on role suited to someone energetic, organised, commercially aware, and passionate about hospitality with purpose.
You will help bring the St Giles Hospice values to life every day through exceptional customer service, teamwork, creativity and pride in the environment we create for our community.
At St Giles Hospice, every coffee served, every customer welcomed, and every experience created helps support people, and their loved ones, living with terminal illness.
If you want to have an informal chat about this role, please contact Lorraine Ward on 01543 432 031
Qualifications
- Level 2 Food Safety and Hygiene Certificate
- GCSE Grade C/4 or above in English and Maths or equivalent qualification.
- Supervisory or management qualification
- Level 3 Food Supervising in catering Certificate
- Personal Licence holder qualification
- Health and safety qualification
- Hospitality, catering or customer service-related qualification
- Ability to undertake mandatory training relevant to the role.
- Knowledge and experience
- Previous experience within a hospitality café, restaurant, or food service environment.
- Experience preparing and serving food within a customer facing environment.
- Experience supporting or supervising a team.
- Experience overseeing food hygiene and kitchen standards.
- Understanding of allergen management and food safety legislation.
- Understanding of food hygiene, health & safety and compliance requirements.
- Experience working in a fast-paced environment.
- Experience within a licensed venue.
- Experience supporting menu development and seasonal food offers.
- Experience working within fresh food or licensed environment
- Experience working with volunteers.
- Experience assisting with events or functions.
- Experience opening or developing a new hospitality venue or concept.
- Experience supporting sales growth and commercial performance.
- Experience using EPOS or hospitality systems.
- Values
- Exhibits our hospice values and behaviours
Skills
- Strong communication and interpersonal skills.
- Ability to remain calm and effective under pressure.
- Organised with good attention to detail.
- Ability to prepare and service food to a high standard.
- Ability to manage food ordering, stock rotation and wastage effectively.
- Strong leadership and team management skills.
- Ability to motivate, support and develop others.
- Ability to work collaboratively across teams and departments.
- Good problem solving and decision making skills.
- Strong customer service skills with a positive and welcoming approach.
- Ability to multitask and prioritise workload effectively.
- Competent IT skills including emails, and Microsoft systems.
- Supporting planning or food development skills
- Knowledge of hospitality gross profit margins and cost control.
- Ability to analyses sales and performance data.
- Experience planning rotas.
- Event coordination or hospitality planning skills.
- Personal Attributes
- Positive, proactive, and enthusiastic approach.
- Flexible and adaptable.
- Professional and reliable.
- Team focused with a willingness to support others.
- Commitment to the values of St Giles Hospice.
- Takes pride in maintaining high standards.
- Inclusive and approachable leadership style.
- Ability to work with empathy, compassion and sensitivity.
- Strong sense of accountability and ownership.
- Other requirements
- Eligibility to work in the UK
- Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
- 25 days holiday plus bank holidays (Pro-rata for part time employees)
- Group pension scheme, matching contributions of up to 8%
- Life assurance scheme, up to the state pension age
- Enhanced maternity and paternity benefits
- Enhanced sick pay, rising with service
- Access to blue light and charity worker discounts
- The Hub Wellness Support
- Eligibility for flu vaccine
- Employee Assistance Programme
- Access to Mental Health First Aiders
- Cycle to work scheme
- Professional Development
All staff complete a comprehensive induction programme which includes statutory and mandatory e-learning as well as training that is tailored to the individual’s need.
All staff and volunteers should also attend an induction day.
Regular training and personal development opportunities, with internal career progression being a focal point of team growth.
This post is subject to a Disclose and Barring Service (DBS) check.
We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered.
We will accept applications until we have successfully filled the role, this may be earlier than the closing date.
If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.
1)I confirm that the above information is complete and correct and that any untrue or misleading information will give St Giles Hospice the right to terminate any contract of employment offered.
2)I agree that St Giles Hospice may reserve the right to require me to undergo a medical examination.
In addition, I agree that this information may be retained in my personal file during my employment and for six years thereafter and understand that information will be processed in accordance with the Data Protection Act (2018).
3)I agree that should I be successful in this application, an application will be made to the Disclosure & Barring Service/Criminal Justice Information Service (Scotland) for Disclosure.
I understand that should the disclosure not be to the satisfaction of the hospice any offer of employment may be withdrawn or my employment terminated.
We make every subject of a DBS check aware of the existence of the Code of Practice and make a copy available on request
Prospective employees will be advised that a criminal record will not automatically exclude them from being appointed.
Information provided by you on this form will be filed for six months and then destroyed if you are not successful.
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Duty Food & Beverage Manager employer: Sage Global Services Limited
St Giles Hospice is an exceptional employer, offering a supportive and compassionate work environment for Staff Nurses dedicated to providing high-quality palliative care. With flexible working hours, generous holiday allowances, and a strong focus on professional development, employees are encouraged to grow within their roles while making a meaningful impact in the lives of patients and their families. The organisation's commitment to employee well-being is evident through its wellness support initiatives and comprehensive benefits package, making it a rewarding place to work in the heart of the community.
Contact Details:
Sage Global Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Food & Beverage Manager
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Sage Global Services Limited and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Duty Food & Beverage Manager
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Sage Global Services Limited that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Sage Global Services Limited.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Sage Global Services Limited get a sense of who you are beyond your experience!
How to prepare for a job interview at Sage Global Services Limited
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Sage Global Services Limited and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
