Family Support Worker - CDF (16) in Cardiff

Invisible Walls is a Community Interest Company (not for profit) working with people in prison, their children and families.

Our mission:

• To help reduce inter-generational offending;
• To help families reconnect with their communities - using a 'whole family' approach;
• To work with families to improve family relationships during and after custody;
• To help make the visiting experience a positive and engaging one for all involved;
• Provide support during and after custody to help people build better futures - accommodation, employment, training, education, volunteering, substance use.

Our values:

• We build relationships based on HONESTY, mutual RESPECT and TRUST;
• KINDNESS and COMPASSION are at the heart of everything that we do;
• We BELIEVE everybody can make positive changes.
• Provide a professional and supportive service for all visitors to HMP Cardiff - including families, children and professional. This role will be the first and last point of contact for all visitors to the establishment
• Deliver a high quality family support service which supports prisoners and their children, families and significant others.

This is a great opportunity for a motivated and dedicated individual to work within a team who provide help and supportprisoners and their families, to reduce re-offending by developing and strengthening family ties.

Salary: 25,462,25 per annum (pro rata)

Hours of work between 8:00am and 5:00pm Monday to Friday, between 9:00am and 4:30pm on Saturday and between 1:00pm and 4:30pm on Sunday.

Includes Bank Holidays

• Assist with booking in all domestic, professional visitors in accordance with relevant policies and procedures, ensuring compliance with the local security strategies.
• Support families with any issues presenting in the Visitor Centre and liaising with family workers, assisting when required.
• To work in partnership with prison staff and a wide range of multi-agency professionals to ensure children and families receive the relevant support to meet their needs.
• Managing cash and property deposits from families to ensure the prisoner receives his items.
• Liaising with internal departments throughout the establishment.
• Manage telephone calls from families and other internal and external agencies.
• Assist with transport booking when needed.
• Open and closing of the Visitor Centre as required.
• Maintaining prisoner records and paperwork.
• To promote, monitor and maintain health safety and security in the working environment.
• To work cooperatively with children's services, health agencies and other community based services, to provide the most effective service for children, young people and families.
• To apply safeguarding and child protection procedures where appropriate.
• Commitment to ongoing professional development - either through optional or mandatory training where required.
• This job description is not exhaustive and the job holder may be required to carry out other duties commensurate with the position.
• To work with children, young people and their families, on a one to one or group basis, using a variety of interventions, to identify needs and to achieve positive outcomes.
• Assist in the promotion of creating a positive Health & Safety culture across the site leading by example, this includes reporting accidents and near misses in a timely manner & follow the applicable safe systems of work for the role
• The duties and responsibilities listed within this job description are not exhaustive and the job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary from time to time.
• Some experience of work with children and young people but this does not have to have been gained in a formal employment setting.
• Ability to manage a wide range of tasks in a pressured environment.
• Able to listen to and communicate effectively with adults, children and young people.
• Able to work as part of a team.
• Able to accurately and clearly record case notes deploying the necessary standard of writing and IT skills.
• Able to apply Invisible Walls safeguarding and child protection procedures.
• Ability to communicate effectively at all times with the general public, professionals.
• Ability to work flexible hours, including weekends on a rota basis.
• Experience of working within the criminal justice sector
• Individuals should be well motivated and innovative in their approach to work.
• A belief in the ability of people to make positive life changes.
• Awareness of the Criminal Justice System and its processes including custody.

Employee Assistance Scheme

Employees have access to a range of benefits via HSF.

We offer the opportunity to take wellbeing days (two for full-time staff, one for part-time staff) in addition to your annual leave entitlement.

Any Employment with Invisible Walls will be subject to the following checks prior to your start date:

• Receipt of satisfactory references.
• A Disclosure and Barring Service (DBS) check (if applicable to the role).
• Proof of Right to Work in the UK and successful completion of HMPPS vetting procedures.
• If you have been living/travelling outside of the UK for 6 months or more a Certificate of Good Conduct (CGC) will be required if applicable to the role.