At a Glance
- Tasks: Lead the shop in the manager's absence and deliver excellent customer service.
- Company: Join St Giles Hospice, a community-focused charity making a real difference.
- Benefits: Enjoy 25 days holiday, pension scheme, and wellness support.
- Other info: Great opportunities for personal development and career progression.
- Why this job: Combine your passion for fashion with community impact in a flexible role.
- Qualifications: GCSEs in English and Maths, plus retail experience preferred.
The predicted salary is between 10023 - 10023 £ per year.
Assistant Community Shop Manager 15 - Harborne
- Flexible over 7 days Full or P/T
- Retail
- Last day to apply: 13 Jul 2026
Contract type
Full or Part Time – Flexible over 7 days
Location
Harborne
Hours
15 hours (2 days out of 7) 8:55 am – 5:05 pm, trading over 7 days
£10,023 (Retail Band AA)
Do you have a passion for fashion and love making a difference in your local community? If so, this could be the perfect role for you!
As an Assistant Community Shop Manager (ACSM) for St Giles Hospice you will take lead when the Community Shop Manager is away, ensuring smooth operations and delivering excellent customer service. You’ll be empowered to make decisions locally whilst working within a supportive framework, working within and for your local community ensuring that engagement and support is understood and promoted.
You’ll have excellent leadership skills and want to be part of a successful team. Ideally, you’ll have previous fashion retail experience with the ability to manage and lead the store in the absence of the Community Shop Manager (CSM).
Reporting into the CSM and working closely with the Retail Trading and Performance Manager you will aid in supporting your store to run efficiently and deliver a positive financial contribution to the Hospice.
The estate includes 26 shops and e‑commerce operation with a turnover of approx. £3.5 million which supports the overall income generation strategy.
Do you want to work in a role that combines retail, community and purpose? St Giles Hospice is the place that will allow you to thrive.
Qualifications
- Qualifications in English and Maths.
- Minimum Level 2 Key Skills or Grade 4 (A‑D) GCSE.
Knowledge and experience
- Ability to lead and motivate others.
- Understanding of health and safety regulations.
- Ability to plan and prioritise workloads and delegate accordingly.
- Outstanding communication skills.
- Knowledge and understanding of sales management, profit and loss.
- Local community knowledge.
- Previous line management experience.
- Experience in achieving goals and identifying opportunities.
- Ability to implement and enforce policies.
- Desire to work as part of a team to generate fresh and innovative community‑based ideas.
- Some experience of Gift Aid.
- Some experience of working with volunteers.
Values
- Exhibits our hospice values and behaviours.
Skills
- Flexible and able to adapt to change on a daily basis.
- Able to complete physically demanding work (standing for long periods and moving stock).
- Ability to handle administrative tasks such as cash handling.
- Be a keen problem solver.
- Ability to follow organisational policy and procedures.
- IT and numeracy.
- Understanding of Office 365 and the ability to complete IT based tasks.
- Ability to work on own initiative and prioritise workload.
- Experience in training and developing staff and/or volunteers.
Personal Attributes
- Willingness to learn.
- Flexible and adaptable to change.
- Good interpersonal skills.
- Good time keeping & strong work ethic.
- Conduct themselves in a professional manner.
- Good organisational skills.
- Inclusive and diverse in their approach.
- Able to work under pressure.
Other requirements
- Eligibility to work in the UK.
- St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests.
Benefits
- 25 days holiday plus bank holidays (pro‑rated for part‑time employees).
- Group pension scheme, matching contributions of up to 8 %.
- Life assurance scheme to the state pension age.
- Enhanced maternity and paternity benefits.
- Enhanced sick pay rising with service.
- Access to blue light and charity worker discounts.
- The Hub Wellness Support.
- Eligibility for flu vaccine.
- Employee Assistance Programme.
- Access to Mental Health First Aiders.
- Cycle to work scheme.
Professional Development
All staff complete a comprehensive induction programme which includes statutory and mandatory e‑learning as well as training that is tailored to the individual’s need. All staff and volunteers should also attend an induction day. Regular training and personal development opportunities, with internal career progression being a focal point of team growth.
This post is subject to a Disclose and Barring Service (DBS) check.
Please feel free to contact Lorraine Ward on 01543 432 031 for an informal chat about this role, or email stg.recruitment@stgileshospice.com for further information.
Contact Details:
Sage Global Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Community Shop Manager 15 – Harborne
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
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Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Sage Global Services Limited, may even transition seasonal workers into permanent positions if you impress them!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Sage Global Services Limited that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Sage Global Services Limited will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Sage Global Services Limited and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Sage Global Services Limited
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Sage Global Services Limited, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
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Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Sage Global Services Limited!
