At a Glance
- Tasks: Build strong relationships with partners and drive customer success strategies.
- Company: Join a customer-obsessed team at a leading tech company.
- Benefits: Enjoy 25 days annual leave, health coverage, and hybrid working options.
- Other info: Collaborative environment with ongoing training and professional development opportunities.
- Why this job: Make a real impact by helping partners succeed and enhancing customer experiences.
- Qualifications: Strong relationship management skills and a data-driven mindset required.
The predicted salary is between 50000 - 60000 £ per year.
We’re looking for a proactive and relationship-driven Partner Success Manager to join our team and play a pivotal role in driving value across our partner ecosystem. In this role, you’ll build strong, trusted relationships with our reseller and implementation partners—ensuring they are fully enabled to deliver exceptional outcomes for our customers. From onboarding through to continuous enablement, you’ll act as a key partner advocate, helping them access the tools, insights, and expertise needed to succeed. You’ll work collaboratively across teams and with external stakeholders to drive retention, increase customer lifetime value, and ensure that every interaction delivers a positive, seamless experience.
Key Responsibilities
- Build and nurture trusted, long-term relationships with reseller and implementation partners
- Support partners through onboarding, training, and ongoing enablement
- Collaborate with partners to drive customer success strategies that improve retention and growth
- Use data and insights to identify risks, opportunities, and performance gaps across partner portfolios
- Facilitate insight-led conversations with partners and customers to maximise value from our solutions
- Act as a bridge between partners and internal teams, removing barriers and unlocking success
- Deliver enablement sessions and continuous improvement initiatives based on performance indicators such as NPS and customer journey touchpoints
- Monitor and track implementation progress, ensuring risks are mitigated and successes are recognised
- Champion an exceptional customer and partner experience in every interaction
What We’re Looking For
- Strong relationship management skills with the ability to influence at all levels
- A data-driven mindset with the ability to translate insights into action
- Experience in partner management, customer success, or account management
- Excellent communication and stakeholder engagement skills
- Proactive, curious, and solution-oriented approach
- Ability to work collaboratively in a fast-paced, cross-functional environment
- Passion for delivering exceptional customer and partner experiences
Why Join Us?
- Be part of a team that is customer-obsessed and partner-first
- Play a key role in driving business growth and long-term value
- Work in a collaborative environment where your ideas and impact matter
- Help shape a partner ecosystem where every partner is successful, and every customer is happy
Benefits
- Up to 8% matched pension contribution plus 2% top-up by Sage
- 25 days of paid annual leave with the option to buy up to another 5 days
- 8 bank holiday days
- Paid 5 days yearly to volunteer through our Sage Foundation
- 50% income protection
- Holiday buy + sell
- Comprehensive health, dental, and vision coverage
- Work away scheme for up to 10 weeks a year
- Ongoing training and professional development
- Hybrid working
- Healthy Mind app membership
- Access to various helpful memberships for finances, health and wellbeing
Partner Success Manager employer: Sage City
Join a dynamic team as a Partner Success Manager where your relationship-building skills will thrive in a customer-obsessed, partner-first culture. With a strong focus on employee growth, we offer comprehensive benefits including generous annual leave, ongoing training, and a hybrid working model that promotes work-life balance. Be part of an environment that values your ideas and contributions while driving meaningful success for our partners and customers.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show your personality! When you get the chance to chat with potential employers, let your passion for partner success shine through. Share your ideas and experiences that relate to the role – it’s all about making a memorable impression.
✨Tip Number 3
Be proactive in your follow-ups. After interviews or networking events, drop a quick thank-you email or message. It shows you’re genuinely interested and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are keen to join us directly. It not only shows initiative but also gives you a better chance of being noticed by our hiring team. Let’s make it happen!
We think you need these skills to ace Partner Success Manager
Some tips for your application 🫡
Show Your Relationship Skills:In your application, make sure to highlight your relationship management skills. We want to see how you've built and nurtured partnerships in the past, so share specific examples that demonstrate your ability to influence and connect with others.
Be Data-Driven:Since this role is all about using data to drive decisions, don’t shy away from showcasing your analytical skills. Talk about how you've used data insights to identify opportunities or improve processes in previous roles. We love a good data story!
Tailor Your Application:Make your application stand out by tailoring it to our job description. Use the same language and keywords we’ve included, especially around customer success and partner management. This shows us you understand what we’re looking for and are genuinely interested.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and it helps us keep track of everything. Plus, you’ll get to see more about our culture and values while you’re at it!
How to prepare for a job interview at Sage City
✨Know Your Partners
Before the interview, research the company's partners and their success stories. Understanding their needs and challenges will help you demonstrate how you can build strong relationships and drive value for them.
✨Showcase Your Data Skills
Be prepared to discuss how you've used data to identify risks and opportunities in previous roles. Bring examples of how your data-driven mindset has led to successful outcomes, as this is crucial for a Partner Success Manager.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since excellent communication is key in this role, consider doing mock interviews with friends or using online platforms to refine your skills.
✨Demonstrate a Collaborative Spirit
Highlight your experience working in cross-functional teams. Share specific examples of how you've collaborated with others to solve problems or improve processes, as this will resonate well with the company's values.
