At a Glance
- Tasks: Build strong relationships with partners and drive customer success strategies.
- Company: Join a customer-obsessed team at a leading tech company.
- Benefits: Generous bonuses, 25 days leave, health coverage, and hybrid working.
- Other info: Collaborative environment with ongoing training and professional development.
- Why this job: Make a real impact by helping partners and customers succeed.
- Qualifications: Strong relationship management and data-driven mindset required.
The predicted salary is between 50000 - 60000 £ per year.
We’re looking for a proactive and relationship-driven Partner Success Manager to join our team and play a pivotal role in driving value across our partner ecosystem. In this role, you’ll build strong, trusted relationships with our reseller and implementation partners—ensuring they are fully enabled to deliver exceptional outcomes for our customers. From onboarding through to continuous enablement, you’ll act as a key partner advocate, helping them access the tools, insights, and expertise needed to succeed. You’ll work collaboratively across teams and with external stakeholders to drive retention, increase customer lifetime value, and ensure that every interaction delivers a positive, seamless experience.
Key Responsibilities
- Build and nurture trusted, long-term relationships with reseller and implementation partners
- Support partners through onboarding, training, and ongoing enablement
- Collaborate with partners to drive customer success strategies that improve retention and growth
- Use data and insights to identify risks, opportunities, and performance gaps across partner portfolios
- Facilitate insight-led conversations with partners and customers to maximise value from our solutions
- Act as a bridge between partners and internal teams, removing barriers and unlocking success
- Deliver enablement sessions and continuous improvement initiatives based on performance indicators such as NPS and customer journey touchpoints
- Monitor and track implementation progress, ensuring risks are mitigated and successes are recognised
- Champion an exceptional customer and partner experience in every interaction
What We’re Looking For
- Strong relationship management skills with the ability to influence at all levels
- A data-driven mindset with the ability to translate insights into action
- Experience in partner management, customer success, or account management
- Excellent communication and stakeholder engagement skills
- Proactive, curious, and solution-oriented approach
- Ability to work collaboratively in a fast-paced, cross-functional environment
- Passion for delivering exceptional customer and partner experiences
Why Join Us?
- Be part of a team that is customer-obsessed and partner-first
- Play a key role in driving business growth and long-term value
- Work in a collaborative environment where your ideas and impact matter
- Help shape a partner ecosystem where every partner is successful, and every customer is happy
Benefits
- Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.
- 25 days of paid annual leave with the option to buy up to another 5 days
- 8 bank holiday days
- Paid 5 days yearly to volunteer through our Sage Foundation
- 50% income protection
- Holiday buy + sell
- Comprehensive health, dental, and vision coverage
- Work away scheme for up to 10 weeks a year
- Ongoing training and professional development
- Hybrid working
- Healthy Mind app membership
- Access to various helpful memberships for finances, health and wellbeing
Partner Success Manager in Newcastle upon Tyne employer: Sage City
Join a dynamic team as a Partner Success Manager where your relationship-building skills will thrive in a customer-obsessed, partner-first culture. With generous benefits including a robust pension scheme, extensive paid leave, and opportunities for professional development, you'll play a crucial role in driving business growth while enjoying a collaborative work environment that values your contributions. Experience the unique advantage of flexible working arrangements and a commitment to employee wellbeing, making this an exceptional place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Success Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for those interviews by researching the company and its partners. Understand their values and how you can contribute to their success. This will help you stand out as someone who’s genuinely interested in making an impact.
✨Tip Number 3
Showcase your relationship management skills during interviews. Share specific examples of how you've built trust and driven success in past roles. This is key for a Partner Success Manager, so make it count!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Partner Success Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Partner Success Manager role. Highlight your relationship management skills and any relevant experience in partner or customer success. We want to see how you can bring value to our team!
Showcase Your Data Skills:Since we’re looking for a data-driven mindset, don’t forget to mention any experience you have with analysing performance data or using insights to drive decisions. This will help us see how you can contribute to our partner ecosystem.
Be Personable:In your written application, let your personality shine through! We value strong communication and stakeholder engagement skills, so make sure to convey your proactive and solution-oriented approach. We want to know the real you!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people. We can’t wait to hear from you!
How to prepare for a job interview at Sage City
✨Know Your Partners
Before the interview, research the company's partners and their success stories. Understanding their needs and challenges will help you demonstrate how you can build strong relationships and drive value for them.
✨Showcase Your Data Skills
Be prepared to discuss how you've used data to identify risks and opportunities in previous roles. Bring examples of how your data-driven mindset has led to successful outcomes, as this is crucial for a Partner Success Manager.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since excellent communication is key in this role, consider role-playing with a friend or using a mirror to refine your delivery and ensure you come across as engaging and professional.
✨Demonstrate a Collaborative Spirit
Think of examples where you've worked cross-functionally to achieve a goal. Highlighting your ability to collaborate effectively will show that you're a team player who can bridge gaps between partners and internal teams.
