At a Glance
- Tasks: Lead and elevate Partner Success for ambitious UK businesses in a dynamic SaaS environment.
- Company: Join a forward-thinking tech company shaping the future of finance.
- Benefits: Generous bonuses, 25 days leave, hybrid work, and ongoing training.
- Other info: Enjoy a vibrant culture with opportunities for personal and professional growth.
- Why this job: Make a measurable impact while connecting with innovative partners.
- Qualifications: 5+ years in team leadership and partner ecosystems, strong data analysis skills.
The predicted salary is between 60000 - 80000 £ per year.
About the Role
We're looking for a driven and customer-obsessed Head of Partner Success to lead and elevate our Partner Success function across the Medium Segment. In this role, you'll sit at the heart of our ecosystem—connecting forward-thinking finance leaders with our network of reseller partners and Systems Integrators (SIs), helping ambitious UK businesses unlock the full potential of our SaaS solutions. You'll lead a high-energy team within our broader Customer & Partner Success organisation, focused on enabling partners to deliver exceptional customer experiences, drive retention, and maximise lifetime value. This is a hybrid position with 3 days per week in our Newcastle Office.
Key Responsibilities
What You'll Be Doing
- Lead Partner Success Strategy
- Drive partner success across the Medium Segment, working closely with VARs and SIs
- Ensure partners are equipped to deliver high-impact customer outcomes from onboarding through to renewal
- Build & Lead a High-Performing Team
- Manage and develop a team of Partner Success Managers
- Foster a culture of accountability, collaboration, and high performance
- Identify development needs and coach the team to success
- Drive Customer Outcomes Through Partners
- Champion customer experience, ensuring every customer is a happy and successful customer
- Collaborate with partners on NPS, CSAT, Health Scores, and tNPS
- Support effective renewal strategies to grow customer value and retention
- Enable & Support Partner Ecosystem
- Work closely with the RtR team on partner onboarding and early-stage enablement
- Identify ongoing enablement needs using data insights
- Co-create tools, collateral, and frameworks to strengthen partner delivery models
- Leverage Data & Insights
- Analyse customer and partner performance data to identify trends and opportunities
- Use insights to enhance success strategies and improve service delivery
- Drive Continuous Improvement
- Capture learnings from both partners and customers to improve processes and outcomes
- Proactively identify issues and implement solutions to enhance partner and customer success
What We're Looking For
We're looking for a curious, commercially-minded leader who thrives in a fast-paced environment and can influence at all levels.
Key Requirements:
- Proven experience leading and managing teams (minimum 5 years)
- Strong background working with partner ecosystems (VARs, SIs, or similar)
- Demonstrated success driving customer retention and growth initiatives
- Ability to analyse data and translate insights into actionable plans
- Exceptional communication skills, with confidence influencing senior stakeholders
- Experience managing targets, deadlines, and delivering measurable outcomes
What Makes You Stand Out
- You're passionate about customer success and partner enablement
- You're comfortable leading challenging conversations and driving positive outcomes
- You bring energy, ownership, and a continuous improvement mindset
- You thrive on building relationships and creating scalable success models
Why Join Us?
You'll play a pivotal role in shaping how we deliver success through our partner ecosystem—working with innovative businesses that are helping define the future of the UK economy. If you're ready to lead, influence, and make a measurable impact, we'd love to hear from you.
Benefits
- Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.
- 25 days of paid annual leave with the option to buy up to another 5 days
- 8 bank holiday days
- Paid 5 days yearly to volunteer through our Sage Foundation
- 50% income protection
- Holiday buy + sell
- Comprehensive health, dental, and vision coverage
- Work away scheme for up to 10 weeks a year
- Ongoing training and professional development
- Hybrid working
- Healthy Mind app membership
- Access to various helpful memberships for finances, health and wellbeing
Head of Partner Success in Newcastle upon Tyne employer: Sage City
As a leading player in the SaaS industry, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and well-being. Our Newcastle office offers a hybrid working model, generous benefits including a robust pension scheme, and opportunities for ongoing professional development, making it an ideal environment for ambitious individuals looking to make a significant impact in the partner success landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Partner Success in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential partners or colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its partner ecosystem thoroughly. Be ready to discuss how your experience aligns with their goals, especially around customer success and retention strategies. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the best choice for the Head of Partner Success position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. Plus, it helps us keep track of your application and ensures you get the attention you deserve!
We think you need these skills to ace Head of Partner Success in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Partner Success role. Highlight your experience with partner ecosystems and customer success, as this will show us you understand what we're looking for.
Showcase Your Leadership Skills:We want to see how you've led teams in the past. Share specific examples of how you've managed and developed teams, especially in fast-paced environments. This will help us gauge your fit for leading our high-energy team.
Demonstrate Data Savvy:Since data analysis is key in this role, include examples of how you've used data to drive decisions and improve outcomes. We love seeing candidates who can turn insights into actionable plans!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Sage City
✨Know Your Partners
Before the interview, dive deep into understanding the partner ecosystem relevant to the role. Research the VARs and SIs you’ll be working with, and think about how you can help them drive customer success. This knowledge will show your commitment and readiness to lead.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you’ve successfully managed teams in the past. Share specific examples of how you've fostered a culture of accountability and collaboration, as this is crucial for the Head of Partner Success role.
✨Data-Driven Insights
Since the role involves leveraging data to enhance partner success, come equipped with examples of how you've used data insights to drive customer retention and growth initiatives. This will demonstrate your analytical skills and ability to translate data into actionable plans.
✨Prepare for Challenging Conversations
Expect to discuss how you handle difficult conversations with partners or stakeholders. Think of scenarios where you’ve turned challenges into positive outcomes, showcasing your communication skills and ability to influence at all levels.
