This role is responsible for managing the effective collection, investigation, and resolution of customer dissatisfaction, identifying root causes, and ensuring a coordinated response that drives improvements across the business.
The role provides valuable customer insight to stakeholders, helping to shape process improvements and support a customer-centric approach to the delivery of Sage products and services.
This is a hybrid role - 3 days in office
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Customer Relations Specialist in Newcastle upon Tyne employer: Sage City
Sage is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a strong focus on employee growth, the company provides extensive training opportunities and a supportive culture that encourages experimentation and accountability. Located in Newcastle or Winnersh, employees benefit from a hybrid working model, generous bonuses, and a comprehensive health package, making it an attractive place for those seeking meaningful and rewarding careers in performance marketing.
