Sage City in Newcastle upon Tyne is seeking an experienced professional to manage the collection, investigation and resolution of customer dissatisfaction. You will identify root causes and coordinate responses to drive improvements across the business.
You will provide customer insights to stakeholders to shape process improvements and support a customer-centric approach across Sage products and services. The role is hybrid with 3 days in the office.
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Customer Experience & Insights Specialist (Hybrid) in Newcastle upon Tyne employer: Sage City
Sage is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a strong focus on employee growth, the company provides extensive training opportunities and a supportive culture that encourages experimentation and accountability. Located in Newcastle or Winnersh, employees benefit from a hybrid working model, generous bonuses, and a comprehensive health package, making it an attractive place for those seeking meaningful and rewarding careers in performance marketing.
