At a Glance
- Tasks: Lead and elevate Partner Success for ambitious UK businesses in a dynamic environment.
- Company: Join a forward-thinking company shaping the future of finance.
- Benefits: Competitive salary, bonuses, pension scheme, and generous annual leave.
- Other info: Hybrid role with opportunities for professional growth and development.
- Why this job: Make a measurable impact by driving customer success through innovative partnerships.
- Qualifications: 5+ years in team leadership and partner ecosystems with strong analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
About the Role
We’re looking for a driven and customer-obsessed Head of Partner Success to lead and elevate our Partner Success function across the Medium Segment. In this role, you’ll sit at the heart of our ecosystem—connecting forward-thinking finance leaders with our network of reseller partners and Systems Integrators (SIs), helping ambitious UK businesses unlock the full potential of our SaaS solutions. You’ll lead a high-energy team within our broader Customer & Partner Success organisation, focused on enabling partners to deliver exceptional customer experiences, drive retention, and maximise lifetime value. This is a hybrid position with 3 days per week in our Newcastle Office.
Key Responsibilities
- Lead Partner Success Strategy
- Drive partner success across the Medium Segment, working closely with VARs and SIs.
- Ensure partners are equipped to deliver high-impact customer outcomes from onboarding through to renewal.
- Build & Lead a High-Performing Team
- Manage and develop a team of Partner Success Managers.
- Foster a culture of accountability, collaboration, and high performance.
- Identify development needs and coach the team to success.
- Drive Customer Outcomes Through Partners
- Champion customer experience, ensuring every customer is a happy and successful customer.
- Collaborate with partners on NPS, CSAT, Health Scores, and tNPS.
- Support effective renewal strategies to grow customer value and retention.
- Enable & Support Partner Ecosystem
- Work closely with the RtR team on partner onboarding and early-stage enablement.
- Identify ongoing enablement needs using data insights.
- Co-create tools, collateral, and frameworks to strengthen partner delivery models.
- Leverage Data & Insights
- Analyse customer and partner performance data to identify trends and opportunities.
- Use insights to enhance success strategies and improve service delivery.
- Drive Continuous Improvement
- Capture learnings from both partners and customers to improve processes and outcomes.
- Proactively identify issues and implement solutions to enhance partner and customer success.
What We’re Looking For
We’re looking for a curious, commercially-minded leader who thrives in a fast-paced environment and can influence at all levels.
Key Requirements:
- Proven experience leading and managing teams (minimum 5 years).
- Strong background working with partner ecosystems (VARs, SIs, or similar).
- Demonstrated success driving customer retention and growth initiatives.
- Ability to analyse data and translate insights into actionable plans.
- Exceptional communication skills, with confidence influencing senior stakeholders.
- Experience managing targets, deadlines, and delivering measurable outcomes.
What Makes You Stand Out
- You’re passionate about customer success and partner enablement.
- You’re comfortable leading challenging conversations and driving positive outcomes.
- You bring energy, ownership, and a continuous improvement mindset.
- You thrive on building relationships and creating scalable success models.
Why Join Us?
You’ll play a pivotal role in shaping how we deliver success through our partner ecosystem—working with innovative businesses that are helping define the future of the UK economy. If you’re ready to lead, influence, and make a measurable impact, we’d love to hear from you.
Benefits? We have plenty...
Head of Partner Success employer: Sage City
As a leading player in the SaaS industry, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and collaboration. Our Newcastle office offers a vibrant environment where you can thrive alongside a passionate team dedicated to driving partner success and customer satisfaction. With competitive benefits including a generous pension scheme, ample annual leave, and opportunities for professional development, we are committed to empowering our employees to make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Partner Success
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential partners or colleagues on LinkedIn. The more connections you make, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or during interviews, be ready to share specific examples of how you've driven partner success in the past. Use data and insights to back up your claims—everyone loves a good success story!
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like us at StudySmarter, and express your interest in working with them. Sometimes, creating your own opportunity is the best way to land the job.
✨Tip Number 4
Keep learning and adapting! Stay updated on the latest trends in partner success and customer experience. This shows potential employers that you're committed to continuous improvement and can bring fresh ideas to the table. Plus, it makes for great conversation during interviews!
We think you need these skills to ace Head of Partner Success
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Head of Partner Success role. Highlight your experience with partner ecosystems and customer success initiatives. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can drive partner enablement. Be genuine and let your personality come through—this is your moment to connect with us.
Showcase Your Achievements:When detailing your experience, focus on measurable outcomes. Did you boost customer retention or lead a successful team? We love numbers and success stories, so make sure to include them in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at Sage City
✨Know Your Partners
Before the interview, dive deep into understanding the partner ecosystem relevant to the role. Familiarise yourself with the key players, their strengths, and how they align with the company's goals. This will show your genuine interest and help you articulate how you can drive partner success.
✨Showcase Leadership Experience
Prepare specific examples from your past where you've successfully led teams or initiatives. Highlight your ability to foster a culture of accountability and collaboration, as this is crucial for the Head of Partner Success role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Data-Driven Insights
Be ready to discuss how you've used data to drive customer retention and growth in previous roles. Bring examples of how you've analysed performance metrics and translated insights into actionable strategies. This will demonstrate your analytical skills and your ability to leverage data for continuous improvement.
✨Communicate with Confidence
Practice articulating your thoughts clearly and confidently, especially when discussing challenging topics. Since the role involves influencing senior stakeholders, showcasing your exceptional communication skills during the interview is key. Consider mock interviews to refine your delivery and ensure you come across as both knowledgeable and approachable.
