At a Glance
- Tasks: Help customers solve complex technical issues with our software over the phone.
- Company: Join Sage, a top-rated workplace known for its supportive culture.
- Benefits: Starting salary of £28,000, annual bonus, and monthly perks worth up to £750.
- Other info: Enjoy 33 days holiday, ongoing training, and 5 paid volunteer days each year.
- Why this job: Make a real difference by helping customers while growing your tech skills.
- Qualifications: Experience in customer service and a passion for learning new software.
The predicted salary is between 28000 - 28000 £ per year.
Job Description They have questions, you have answers!
When customers call Sage to solve their complex technical issues, they’ll trust you to fix them in a simple, easy to follow way.
This means deeply understanding both their business and our software and then efficiently communicating solutions.
Bring your experience in a customer service role and confidence in learning new, deeply complex software.
Hybrid – 3 days in our Newcastle office (global headquarters)Salary – starting at £28,000, annual bonus up to 10%, monthly perks valued at up to £750Assessment – look for an email after you apply inviting you to complete your application Join our careers event on Thursday 16th July to explore Customer Services at Sage, learn about our opportunities, and meet the team in a relaxed setting!Secure your place here - https://www. eventbrite. co. uk/e/discover-a-career-in-customer-services-at-sage-tickets-1990467832870Key Responsibilities Your day-to-day: Each day, you’ll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems.
It’ll be up to you to get to know their business, build rapport, and help them get back on track with their product.
You’ll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort.
How people describe you: You’re logical, resilient, and can get your point across in a non-assertive way.
You enjoy storytelling, and you’re good at it too.
Not only that, but you are excellent at listening and like giving your advice.
The complexity of technology doesn’t intimidate you, in fact you seek ways to learn more about it.
You bounce back after failures and setbacks, and like hearing about how you can improve.
On-the-job training: You’ll embark in a 6-week classroom training plus receive ongoing coaching.
You deserve to feel the satisfaction of speaking to customers with confidence, so we’ve put a lot into this training programme.
It will equip you to embody our values – human, simplicity, trust, and bold – in every customer call.
Meet the team: They’re a top-rated contact centre in Cobalt Business Park.
Not only that, the company as a whole was awarded #15 on the Financial Times’ Best Places to Work in the UK.
You’ll work alongside people who are technical-minded and embrace the variety that each call brings.
They’re supported by managers who care so they can keep caring for customers.
Career growth: We advocate for promoting internally - whether that’s staying in the same function or exploring a new one.
Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps.5 paid days for volunteering: Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year.
What to expect after you apply: Look for an email inviting you to take an online assessment.
Yes, we know this is another step that takes time.
However, it actually will save you time in the long run – think of it as a way to instantly tell the hiring team about your personality and skills without having to wait for an interview.
Your benefits: Starting salary of £28,000Annual bonus up to 10%, along with monthly perks valued at up to £75033 days holidays (including bank holiday entitlement)Comprehensive health, dental and vision coverage Work away scheme for up to 10 weeks a year On-going training and professional development Paid 5 days yearly to volunteer through our Sage Foundation#LI-AD1 #J-18808-Ljbffr
Customer Support Expert (Technical Support) employer: Sage City
Sage City is an excellent employer, offering a dynamic work culture that prioritises collaboration and communication within its Global IT Controls Compliance team. Located in Newcastle, employees benefit from generous bonuses, comprehensive health coverage, and ample opportunities for professional development, making it a rewarding place for those looking to grow their careers in IT compliance and risk management.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Expert (Technical Support)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sage City. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sage City before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Expert (Technical Support)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sage City:Your cover letter is your chance to shine! Tell us why you want to work at Sage City specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sage City!
How to prepare for a job interview at Sage City
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
