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- Tasks: Support customers with chauffeur service queries and ensure smooth journey management.
- Company: Saga is a leading provider of travel and insurance services, dedicated to exceptional customer experiences.
- Benefits: Enjoy 25 days holiday, pension matching, discounts, and a performance bonus.
- Why this job: Join a vibrant team, grow your skills, and make a real impact on customer journeys.
- Qualifications: Strong communication skills, Microsoft Office knowledge, and a knack for problem-solving are essential.
- Other info: Hybrid working model allows flexibility between home and office.
The predicted salary is between 22000 - 24000 £ per year.
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Transport Customer Support Agent, Folkestone
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Client:
SAGA
Location:
Folkestone, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
a325f12ffb01
Job Views:
3
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Job Introduction
Transport Customer Support Agent
Salary £22,000 to £24,000 depending on experience
Permanent
Hybrid – Folkestone
As part of the Transport Department, I am responsible for supporting the Transport Delivery Team in talking directly to both our internal and external customers and maintaining our journey data to ensure we are delivering a 1st class chauffeur driven car service to our customers.
We work in a hybrid way at Saga both at home and in the office. In this team we work mainly from Folkestone and tend to have a pattern of 3 days a week in the office. When we do come together as a team, it allows us to grow and learn plus it is a great opportunity to socialise and celebrate too!
Role Responsibility
• Completing outbound calls to all customers booked for our Chauffeur Car Service to ensure all components of their journey are correct and identify any errors that may impact the exceptional service we aim to always provide.
• Taking inbound calls from both our customers and suppliers and take ownership of any queries that require completion.
• Managing Microsoft outlook shared and individual mail adhering to agreed SLAs.
• Maintaining and updating all systems and databases with information supplied by other areas of the business that is relevant to the car service provision.
• Actioning changes, cancellations, queries, with a sharp focus on maintaining the efficiency of journey routing.
• Consideration of all changes which affect our customers, drivers, vehicles, flights, traffic and weather conditions
• Maintaining effective communications with customers, colleagues and third-party suppliers with relevant information related to pick up arrangements, luggage and mobility.
• Working closely with wider operational teams to ensure the support provision is aligned to the service needs of internal & external customers or brands.
• Supporting other areas of Transport when required to protect the overall delivery of our service provision.
• Updating Transport Team internal documents and systems for high quality record keeping across all areas of operation
• Any other duties deemed appropriate by the company in line with the company handbook
The Ideal Candidate
• Exceptional customer service and communication skills.
• Solid knowledge of Microsoft packages, particularly Excel.
• Proven ability to work under pressure and to tight deadlines
• Geographical knowledge of the UK road network and postcode areas is desirable.
• Good knowledge and understanding of computer systems.
• Excellent verbal and written communication skills.
• Good telephone manner and people engagement skills
• Excellent administrative, organisational and diligence skills
• Ability to use judgement, direction, and prioritise duties to deliver efficient and effective results
• Solid knowledge of Microsoft Excel
• Self-starter with an adaptable and flexible approach
• Excellent time management and prioritisation skills
• Ability to maintain a positive work culture through people engagement.
Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special
Package Description
At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that\’s why we have put together an amazing benefits package for all colleagues.
BENEFITS AVAILABLE TO ALL COLLEAGUES:
- 25 days holiday + bank holidays
- Option to purchase additional leave – 5 extra days
- Pension scheme matched up to 10%
- Company performance related annual bonus – Up to 5%
- Colleague discounts including family discounts on cruises, holidays and insurance
- Range of reductions and offers from leading retailers, travel groups and entertainment companies
- Enhanced maternity and paternity leave
- Grandparents leave
- Income protection
- Access to Saga Academy, our bespoke learning platform
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Transport Customer Support Agent employer: Saga
Contact Detail:
Saga Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Customer Support Agent
✨Tip Number 1
Familiarise yourself with the UK road network and postcode areas. This knowledge will not only help you in conversations with customers but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Brush up on your Microsoft Excel skills, as this is a key requirement for the role. Consider taking an online course or using tutorials to enhance your proficiency, which will make you stand out.
✨Tip Number 3
Practice your customer service skills by engaging in role-play scenarios with friends or family. This will help you refine your communication style and prepare you for handling various customer queries effectively.
✨Tip Number 4
Research Saga's values and think about how you can embody them in your interactions. Being able to articulate how you align with 'Make it Happen' and 'Customer First' will show that you're a great fit for the team.
We think you need these skills to ace Transport Customer Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills mentioned in the job description, such as proficiency in Microsoft Excel and strong communication abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the transport industry. Mention how your skills align with Saga's values, such as 'Customer First' and 'Excellence Every Day'.
Showcase Relevant Experience: In your application, provide examples of past roles where you successfully managed customer queries or worked under pressure. Highlight any experience with journey data management or similar tasks.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Saga
✨Showcase Your Customer Service Skills
As a Transport Customer Support Agent, exceptional customer service is key. Prepare examples of how you've successfully handled customer queries or complaints in the past, highlighting your communication skills and ability to remain calm under pressure.
✨Familiarise Yourself with Microsoft Excel
Since solid knowledge of Microsoft packages, particularly Excel, is essential for this role, brush up on your Excel skills. Be ready to discuss how you've used Excel in previous roles, whether for data management or reporting.
✨Demonstrate Your Geographical Knowledge
Having a good understanding of the UK road network and postcode areas is desirable. Before the interview, review maps and routes relevant to the role, and be prepared to discuss how this knowledge can help you in providing efficient service.
✨Emphasise Your Adaptability
The role requires a self-starter with an adaptable approach. Think of instances where you've had to adjust quickly to changes or unexpected challenges in your work environment, and be ready to share these experiences during the interview.
