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- Tasks: Be the ultimate host, creating unforgettable experiences for guests in beautiful Spain.
- Company: Join Saga, a trusted UK brand specializing in travel for those over 50.
- Benefits: Enjoy competitive pay, full board accommodation, and travel costs covered.
- Why this job: Perfect for travel lovers who thrive on making connections and delivering exceptional service.
- Qualifications: Must be eligible to work in the EU; experience in hospitality is a plus.
- Other info: Flexible contracts available; additional hours may be required.
The predicted salary is between 24000 - 36000 £ per year.
€
Resort Host – Spain
Remuneration €Competitive
Full Board Accommodation included for the term of contract.
Applicants must have the right to work in the EU
Closing Date 3rd February 2025
This is an exciting opportunity for passionate Resort Hosts to join us from March 2025 to July 2025 to support in one of our Resort Stay Hotels in Spain as well as other European Destinations.
If you love travel and would describe yourself as a people person with bucket loads of passion then this could be the role for you..
Your role will be integral in ensuring that our guests receive a world-class holiday and an experience they’ll never forget. We want our holidaymakers to arrive as a guest and leave us as a friend! As well as delivering on-hand advice and support, you will be responsible for delivering a diverse range of activities throughout their stay, and providing authentic experiences that allow guests to culturally immerse themselves into their chosen destination as little or as much as they want.
Saga is Britain’s most experienced specialist Tour Operator for holidaymakers who are aged 50 years and over.
Please note the successful individual must be eligible to work in the EU / hold a EU passport.
Role Responsibility
Customer Experience:
- Your role as our dedicated in-house Host is to enhance the holiday experience by providing a unique and exclusive guest service, ensuring all guests have a truly memorable holiday.
- Be the specialist of your area – organise and run local authentic experience programmes for your guests – building local relationships and using the local community and culture available.
- To host activities and games during the day as required – finding new ways to incorporate the local area into the guests’ holiday experience.
- Ensure the programme runs as advertised in the brochure or online
- To offer a full personalised concierge service to our guests in house – using your expert knowledge – you will tailor-make this service for our guests to enjoy
Customer Care & Quality:
- Conduct all pre-season, end of season checks as and when required
- Ensure customer service is at the forefront of everything you do
- Be proactive in ensuring the space our guests occupy is maintained
- Managing complaints effectively and efficiently with a resolution focused attitude
Operational:
- See in new arrivals to your hotel seamlessly and ensure that guests’ departure runs smoothly ensuring all details are taken care of.
- Ensure the hotel is ready for our guests’ arrival – ensuring that everything is in place – including specific requests.
- Ensure that all transfers are operated using the most cost-effective method.
- Meet and greet customers at airport arrivals and departures – where required.
- Achieve optional excursion sales and service targets.
- Maintain strong relationships with the hotel to ensure good service levels are maintained.
- Guiding excursions where necessary.
- Ensure all Saga branding is up-to-date at all times.
- Adhere to all company policies, procedures and guidelines as directed by your Manager and in the Manual.
- To work within an assigned budget for sourcing local gifts / prizes.
- To encourage the booking of future holidays in resort.
The Ideal Candidate
- Eligibility to work in the EU
- Passionate, proactive individual with a passion for travel and delivering exceptional customer experiences
- Ideally someone with proven experience in a similar role
- A collaborative individual with a warm demeanour who thrives in a people orientated role
- Exceptional organiser with a proactive approach to resolving issues before they arise
- Understanding of providing excursions including guided tours and a multitude of activities for guests
- Great communicator with experience speaking publicly or to wide audiences
- Flexible individual which enjoys going above and beyond their role
The duties listed are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Managers and staff may be required to undertake additional duties, responsibilities, and projects as appropriate.
Package Description
Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that\’s why we have put together a great proposition.
- Opportunity to work overseas in one of our Resort Stay Hotels
- Competitive rates of pay
- Full board accommodation will be provided in the resort, and Saga will cover costs for travel to the resort.
- A float for all company expenses such as communication costs, entrance fees, prizes etc, where necessary, will be issued.
- We are offering flexible contracts in which employment terms will be discussed depending on your status.
About the Company Over the past 70 years we have become the UK\’s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page. Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/202193/3123
Resort Host (Spain) - Overseas employer: Saga
Contact Detail:
Saga Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resort Host (Spain) - Overseas
✨Tip Number 1
Make sure to showcase your passion for travel and customer service during any interactions. This role is all about creating memorable experiences for guests, so highlight any relevant experiences where you've gone above and beyond for customers.
✨Tip Number 2
Familiarize yourself with the local culture and activities in Spain. Being knowledgeable about the area will not only help you connect with guests but also allow you to create authentic experiences that they will cherish.
✨Tip Number 3
Demonstrate your organizational skills by preparing a list of potential activities or excursions you could offer guests. This proactive approach will show that you're ready to enhance their holiday experience right from the start.
✨Tip Number 4
Practice your communication skills, especially in public speaking. As a Resort Host, you'll be interacting with guests frequently, so being comfortable speaking to groups will set you apart from other candidates.
We think you need these skills to ace Resort Host (Spain) - Overseas
Some tips for your application 🫡
Highlight Your Passion for Travel: Make sure to express your enthusiasm for travel and customer service in your application. Share personal experiences that showcase your love for exploring new cultures and meeting new people.
Showcase Relevant Experience: Detail any previous roles that involved customer service, hospitality, or event planning. Highlight specific examples where you successfully enhanced guest experiences or organized activities.
Tailor Your Application: Customize your CV and cover letter to reflect the skills and qualities mentioned in the job description. Use keywords like 'proactive', 'collaborative', and 'exceptional organizer' to align with what the company is looking for.
Demonstrate Communication Skills: Since the role requires great communication abilities, include examples of how you've effectively communicated with diverse groups. Mention any public speaking or group facilitation experiences to strengthen your application.
How to prepare for a job interview at Saga
✨Show Your Passion for Travel
Make sure to express your love for travel and how it drives you to create memorable experiences for guests. Share personal stories or experiences that highlight your enthusiasm for exploring new cultures.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight situations where you went above and beyond to ensure a guest's satisfaction, as this role is all about enhancing the holiday experience.
✨Be Ready to Discuss Local Experiences
Research the local area where you'll be working and come prepared with ideas for authentic experiences you could offer guests. This shows initiative and a proactive approach to creating unique holiday memories.
✨Exhibit Strong Communication Skills
Since this role involves interacting with guests and possibly leading activities, practice clear and engaging communication. Be ready to discuss how you would handle public speaking or group activities to ensure everyone feels included.
