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- Tasks: Be the go-to person for travel queries and support our sales team with product knowledge.
- Company: Join Saga, a trusted brand providing exceptional services for over 50s in the UK.
- Benefits: Enjoy 25 days holiday, pension matching, wellbeing programmes, and exclusive discounts.
- Why this job: Experience a dynamic role in travel, with opportunities for growth and a supportive team culture.
- Qualifications: Strong communication skills, IT literacy, and a customer-focused mindset are essential.
- Other info: Hybrid working available; must be near Crawley or Folkestone hubs.
The predicted salary is between 25000 - 35000 £ per year.
Salary from £25,000 per annum
12 Months FTC
Full Time - 35 hours per week
Hybrid role – Home / Hub working (Crawley or Folkestone)
Are you passionate about travel? Someone who thrives in a team environment. An excellent communicator. A natural problem solver who enjoys assisting others who are looking for answers.
Our Product Operations team is seeking a new Product Executive. In this role you will respond to questions from the Travel Sales team about our worldwide touring products and be the line of communication to our overseas agents for travel, accommodation or touring excursions questions.
You could be joining a very established team, who are keen to welcome you onboard to a role where no day is the same!
Role Responsibility
- Be the main point of contact for day-to-day queries from the business, and become a ‘knowledge champion’ for our products, destinations, and holiday types, enabling you to respond with swift decisions and answers.
- Make sure all our holidays are set and ready for our clients to enjoy; all the i’s are dotted and t’s are crossed.
- Form really strong, persuasive working relationships with our suppliers, to ensure we are getting the very best service and support from them at all times.
- Be part of the contracting process, negotiating with all suppliers to meet target net rates, and making informed recommendations to the Product Manager as required.
- Work closely with colleagues around the business; from the Contact Centre and Marketing to Destination Services and Finance – communicating updates and changes as required.
- Be ready to respond to any quality issues, liaising with suppliers and our Customer Service teams.
- Work closely with the Product Managers to develop new tours and research ideas that will excite our customers.
- Represent the company at trade shows, corporate functions, and occasional overseas trips.
- Motivate and support the other members of the Product team.
The Ideal Candidate
- Be a highly skilled communicator with excellent written and verbal communication skills.
- IT literate across MS office suite.
- Demonstrate problem-solving skills and be commercially aware.
- Have a customer-centered approach and an understanding of customers’ expectations.
- Committed to quality of experience, service and the customer journey.
- Highly organised, and able to meet deadlines in a fast-paced business environment.
- Enthusiastic, self-motivated and flexible.
- Ambitious and keen to develop both within the role and the wider business.
Desirable:
- Previously used Tigerbay and have prior knowledge of our touring products.
- Have worked in a similar role for a Tour Operator who offers worldwide bespoke tailormade tours.
- Experienced in negotiating rates with suppliers.
Package Description
Every day, our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, so we have put together an amazing benefits package.
- 25 days holiday + bank holidays.
- Option to purchase additional leave up to 5 extra days.
- Pension scheme matched up to 10%.
- Life assurance policy on joining us.
- Wellbeing programme.
- Colleague discounts, including family discounts on cruises and holidays!
- Range of reductions and offers from leading retailers, travel groups and entertainment companies.
- Enhanced maternity and paternity leave.
- Grandparents leave.
- Income protection.
- Access to Saga Academy, our bespoke learning platform.
About the Company
Over the past 70 years we have become the UK’s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
Product Executive – Travel 12 Month FTC - Hybrid, Crawley or Folkestone employer: Saga
Contact Detail:
Saga Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Executive – Travel 12 Month FTC - Hybrid, Crawley or Folkestone
✨Tip Number 1
Familiarise yourself with the travel industry, especially focusing on touring products. Understanding the nuances of different destinations and holiday types will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Network with professionals in the travel sector, particularly those who have experience with tour operators. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Brush up on your negotiation skills, as this role involves working closely with suppliers. Consider role-playing scenarios or seeking advice from experienced negotiators to enhance your confidence.
✨Tip Number 4
Demonstrate your enthusiasm for travel by sharing personal experiences or insights during interviews. Showing genuine passion can make a significant difference in how you are perceived by the hiring team.
We think you need these skills to ace Product Executive – Travel 12 Month FTC - Hybrid, Crawley or Folkestone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the travel industry, particularly any roles that involved customer service or product management. Emphasise your communication skills and problem-solving abilities, as these are key for the Product Executive role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and how it aligns with the company's mission. Mention specific experiences that demonstrate your ability to work in a team and handle queries effectively, showcasing your enthusiasm for the role.
Highlight Relevant Skills: Clearly outline your IT literacy, particularly with the MS Office suite, and any experience with negotiation or supplier management. If you have used Tigerbay or have knowledge of touring products, make sure to include this information as it is desirable for the position.
Showcase Your Organisational Skills: Provide examples of how you have successfully managed multiple tasks or projects in a fast-paced environment. This will demonstrate your ability to meet deadlines and maintain quality control, which is crucial for the Product Executive role.
How to prepare for a job interview at Saga
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or stories that highlight your love for exploring new destinations, as this role is all about connecting with travel products and customers.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication, prepare examples of how you've effectively communicated in previous roles. Be ready to discuss how you handle queries and maintain relationships with suppliers and colleagues.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific instances where you've successfully resolved issues, especially in a fast-paced environment, and be prepared to share these examples.
✨Research the Company and Its Products
Familiarise yourself with the company's offerings, particularly their touring products. Understanding their services will not only help you answer questions but also show your genuine interest in the role and the company.
