Product Executive – Travel 12 Month FTC - Crawley

Salary from £25,000 - £28,000 per annum

12 Months FTC

Full Time - 35 hours per week

Hybrid role – 3 days a week in Crawley or Folkestone, Enbrook, Kent

Are you passionate about travel? Someone who thrives in a team environment. An excellent communicator. A natural problem solver who enjoys assisting others who are looking for answers. Our Product Operations team is seeking a new Product Executive. In this role you will respond to questions from the Travel Sales team about our worldwide touring products and be the line of communication to our overseas agents for travel, accommodation or touring excursions questions. This role would be ideal for someone who has worked as a tour operator previously or has experience offering worldwide bespoke tailor-made tours.

Role Responsibility

• Be the main point of contact for day-to-day queries from the business, and become a ‘knowledge champion’ for our products, destinations, and holiday types, enabling you to respond with swift decisions and answers.
• Make sure all our touring products are set and ready for our clients to enjoy; all the i’s are dotted and t’s are crossed.
• Form really strong, persuasive working relationships with our suppliers, to ensure we are getting the very best service and support from them at all times.
• Be part of the contracting process, negotiating with all suppliers to meet target net rates, and making informed recommendations to the Product Manager as required.
• Monitor and resolve operational issues as they arise, collaborating with relevant teams to maintain smooth business operations.
• Work closely with colleagues around the business; from the Contact Centre and Marketing to Destination Services and Finance – communicating updates and changes as required.
• Be ready to respond to any quality issues, liaising with suppliers and our Customer Service teams.
• Work closely with the Product Managers to develop new tours and research ideas that will excite our customers.
• Represent the company at trade shows, corporate functions, and occasional overseas trips.
• Motivate and support the other members of the Product team.

The Ideal Candidate

• Be a highly skilled communicator with excellent written and verbal communication skills.
• Worked in a similar role for a Tour Operator who offers worldwide bespoke, tailor-made tours.
• IT literate across MS Office suite.
• Demonstrate problem-solving skills and be commercially aware.
• Have a customer-centered approach and an understanding of customers’ expectations.
• Committed to quality of experience, service, and the customer journey.
• Highly organised and able to meet deadlines in a fast-paced business environment.
• Enthusiastic, self-motivated and flexible.
• Ambitious and keen to develop both within the role and the wider business.

Desirable:

• Previously used Tigerbay and have prior knowledge of our touring products.
• Experienced in negotiating rates with suppliers.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that’s why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• 25 days holiday + bank holidays.
• Option to purchase additional leave up to 5 extra days.
• Pension scheme matched up to 10%.
• Company performance related annual bonus - Up to 5%.
• Life assurance policy on joining us.
• Wellbeing programme.
• Colleague discounts including family discounts on cruises and holidays.
• Range of reductions and offers from leading retailers, travel groups and entertainment companies.
• Enhanced maternity and paternity leave.
• Grandparents leave.
• Income protection.
• Access to Saga Academy, our bespoke learning platform.

About the Company

Over the past 70 years we have become the UK’s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.