Design Lead

Design Lead

Salary £35,000 to £38,000 depending on experience

Permanent

Hybrid – Folkestone (3 days a week in the office)

As a Design Lead at Saga, you will play a pivotal role in our fast-paced, production-led Creative Studio, delivering high-quality, on-brand design assets across multiple marketing channels. You’ll be a hands‑on designer who thrives on variety, working across both print and digital, with experience in print production being particularly important.

This is a multi-channel role where your creativity and adaptability will be key. You’ll translate marketing briefs into engaging visuals that inspire and delight our customers, bringing our award-winning holidays, worldwide tours and luxury cruise experiences to life.

This role would be ideal for someone with a B2C background, ideally from a consumer-focused sector, with a passion for travel and holidays. If you thrive in a collaborative, fast-paced environment and are looking for an opportunity to partner with a highly experienced team while learning from their expertise to create exceptional, customer-focused design, this role is made for you.

This role requires you to be working from our Folkestone office a minimum of 3 times a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function.

Package Description

At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that\’s why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• 25 days holiday + bank holidays
• Option to purchase additional leave – 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus – Up to 5%
• Life assurance policy on joining us, 4 x salary
• Wellbeing programme
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

Main Responsibilities

• Create and lead the production of high-quality design assets across all channels, including print, digital, CRM and social.
• Support the Head Creative and act as a deputy when required, ensuring continuity of creative delivery.
• Manage the end-to-end creation of branded visuals in a variety of formats, working to briefs supplied by Marketing, Digital, CRM and Social teams.
• Develop fresh, customer-focused design concepts, graphics and layouts that align with brand guidelines and challenge existing creative.
• Bring the boutique cruise experience to life through innovative, on-brand visual storytelling.
• Collaborate with marketing, creative, copy, insight and digital teams to deliver effective creative across all stages of the customer journey.
• Ensure all creative assets are presented in the best possible way across every channel.
• Work collaboratively with external agencies or freelance resources when required.

The Ideal Candidate

This role would be ideal for a creative, customer-focused designer who thrives in a collaborative, fast-paced environment.

• Strong experience in Adobe Creative Cloud (InDesign, Photoshop, Illustrator, InCopy), with exposure to After Effects and Premiere Pro a bonus.
• Customer-focused mindset, always thinking about the audience and how design can enhance their experience.
• Collaborative team player with enthusiasm, energy, and a willingness to learn from and contribute to an experienced team.
• Self-starter with initiative, able to work independently and manage multiple projects simultaneously.
• Exceptional creativity, innovation, and attention to detail, delivering work to high standards.
• Excellent communication, organisational, and time management skills, with the ability to prioritise effectively.
• Passion for travel or holidays, with a B2C background preferred; travel sector experience is a bonus but not required.
• Understanding of current design trends and their application in a commercial environment.
• Experience in image selection and basic video editing is desirable.
• Commercially aware, with a proactive approach to supporting business objectives.

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special

About The Company

Over the past 70 years we have become the UK\’s specialist provider of products and services to people aged over 50 in the UK. We’re one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.

We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga has been ranked 6th in the UK’s Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.

Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.

For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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