Automation Manager - Folkestone Hybrid

It’s an exciting time to join Saga as we continue to modernise and strengthen our Insurance business, investing heavily in smart automation, innovative technology and brilliant people. We’re looking for an Automation Manager to shape and lead our operational automation and robotics agenda — a newly created role with real influence, visibility and impact. In this role, you’ll sit at the heart of our transformation journey, partnering with senior leaders to design and deliver automation solutions that improve customer outcomes, drive efficiency and reduce risk. You’ll combine strategic thinking with hands-on delivery, leading talented operational teams while working with cutting-edge technologies to help Saga deliver on its long-term ambitions.

Your main office will be situated in Folkestone, where you will be required for regular visits as well as occasional visits to London.

Role Responsibility

• Partner with senior management to drive effective process improvements underpinned by robust, scalable technology.
• Manage all aspects of the Robotic Process Automation (RPA) strategy and delivery.
• Create and manage all RPA processes and governance; opportunity identification, specifications gathering, development, testing and maintenance.
• Own and develop the relationship between Saga and our technology provider, UiPath, including commercial negotiations.
• Remain up to date on emerging technology, functionality and trends ensuring this is translated into the benefit we could see within Saga.
• Lead pilots and create business cases where appropriate.
• Manage and monitor risks and performance effectively to ensure no failures in performance which could result in significant detriment to the Saga business.
• Line manage the automation team ensuring they’re supported and effectively challenged to develop personally and deliver the best outcomes.
• Create an operating environment and culture where staff are motivated and appropriately empowered to consistently deliver high performance standards whilst retaining our Saga values.

The Ideal Candidate

• Experience leading the strategy and delivery of Robotic Process Automation.
• Proven experience in the Insurance sector would be advantageous, but we are open to considering candidates from the wider Financial Services industry with a full awareness of working within regulations.
• Experience of change management and leading an agile mindset.
• Extensive experience in creating robust, waste-free processes.
• Experience of leading teams and projects with precision and pace.
• Experience of hyper automation with a key focus on Robotics.

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special.

Package Description

At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that’s why we have put together an amazing benefits package for all colleagues.

• 25 days holiday + bank holidays.
• Option to purchase additional leave - 5 extra days.
• Pension scheme matched up to 10%.
• Company performance related annual bonus - Up to 5%.
• Life assurance policy on joining us, 4 x salary.
• Wellbeing programme.
• Colleague discounts including family discounts on cruises, holidays and insurance.
• Range of reductions and offers from leading retailers, travel groups and entertainment companies.
• Enhanced maternity and paternity leave.
• Grandparents leave.
• Income protection.
• Access to Saga Academy, our bespoke learning platform.

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.