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- Tasks: Lead the development of Business Continuity Management and Crisis Management plans.
- Company: Join Saga Plc, a trusted brand for over 50s in the UK.
- Benefits: Enjoy 25 days holiday, pension scheme, and wellbeing programmes.
- Why this job: Make a real impact on resilience strategies in a dynamic environment.
- Qualifications: Experience in crisis management and business continuity is essential.
- Other info: Hybrid working model with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
If you are an experienced professional in Operational Resilience and Business Continuity, Disaster Recovery and Crisis Management, this is a fantastic opportunity to apply your expertise in a dynamic and forward-thinking organisation. The newly created role of Resilience and Crisis Manager at Saga Plc offers the chance to lead the development and implementation of a comprehensive Business Continuity Management programme, ensuring the organisation's preparedness for disruptive incidents and regulatory requirements.
You will work closely with senior stakeholders and operational teams within diverse sectors, including travel, financial services and publishing, to deliver robust Business Impact Assessments and practical, scalable Business Continuity Plans. Your role will be pivotal in shaping Saga's resilience strategy, driving continuous improvement, and fostering a culture of preparedness and proactive risk management throughout the business. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone office roughly twice a month, allowing us to collaborate and share success as a business.
Role Responsibilities
- Developing, embedding, and maintaining the Business Continuity Management Framework across the Saga Group.
- Contributing to the identification and assessment of risks, threats, and vulnerabilities, providing specialist insight to support decision-making.
- Supporting the development of Crisis Management Plans, including specific contingency plans, playbooks, and procedures for severe yet plausible scenarios across the Group.
- Developing, coordinating, and supporting the implementation and testing of Disaster Recovery plans.
- Embedding supply chain resilience by assessing and supporting the resilience of critical suppliers and third parties, in alignment with wider supplier risk management processes.
- Developing and delivering training, testing, and exercising to support resilience activities to a diverse range of stakeholders.
- Supporting the development and embedding of Organisational Resilience Standards across the Group, assessing and reviewing alignment.
- Establishing highly effective and collaborative relationships with stakeholders across the organisation, including business partners, external third parties, and other stakeholders.
- Supporting internal and external audit and assurance activities related to resilience.
- Responding to incidents, crises, and business disruptions, supporting the established response structure, providing specialist advice and guidance, including out-of-hours as required.
- Conducting post-incident reviews and lessons learned processes, ensuring that findings are captured, shared with relevant stakeholders, and embedded into plans, frameworks, and training.
As our new Resilience and Crisis Manager you will have proven experience working across resilience disciplines such as business continuity, incident and crisis management, disaster recovery, technology resilience, and supplier/third-party management.
Experience developing, implementing, or maintaining business continuity, disaster recovery and crisis management frameworks.
Experience presenting clearly and effectively to both technical and non-technical audiences, including senior stakeholders.
Experience applying analytical approaches to assess risks, impacts, and vulnerabilities, and communicate insights clearly.
Experience delivering training, testing, exercise and simulations.
Experience working with or supporting resilience governance, risk, audit, compliance, and technology teams.
Demonstrated understanding of resilience concepts, good practice frameworks, regulations, and standards.
Experience working with supply chain or third-party resilience requirements and controls.
At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that’s why we have put together an amazing benefits package for all colleagues.
Benefits Available to All Colleagues:
- 25 days holiday + bank holidays
- Option to purchase additional leave - 5 extra days
- Pension scheme matched up to 10%
- Company performance related annual bonus - Up to 5%
- Life assurance policy on joining us, 4 x salary
- Wellbeing programme
- Colleague discounts including family discounts on cruises, holidays and insurance
- Range of reductions and offers from leading retailers, travel groups and entertainment companies
- Enhanced maternity and paternity leave
- Grandparents leave
- Income protection
- Access to Saga Academy, our bespoke learning platform
Resilience and Crisis Manager in Folkestone employer: Saga Plc
Contact Detail:
Saga Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resilience and Crisis Manager in Folkestone
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Saga and its values. Understand their approach to resilience and crisis management, and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience in operational resilience and crisis management clearly and confidently. Use examples that showcase your skills and how they can benefit Saga, especially in developing robust Business Continuity Plans.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Saga team.
We think you need these skills to ace Resilience and Crisis Manager in Folkestone
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational resilience and crisis management. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've successfully implemented business continuity plans or managed crises in the past. We love seeing tangible results!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Avoid jargon unless it's relevant, and make sure your key skills and experiences shine through clearly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Saga!
How to prepare for a job interview at Saga Plc
✨Know Your Stuff
Make sure you brush up on your knowledge of operational resilience, business continuity, and crisis management. Familiarise yourself with the latest frameworks and regulations in these areas, as well as any specific challenges Saga Plc might face in their sectors.
✨Showcase Your Experience
Prepare to discuss your past experiences in developing and implementing business continuity plans. Use specific examples that highlight your analytical skills and how you've successfully managed crises or disruptions in previous roles.
✨Engage with Stakeholders
Since this role involves working closely with senior stakeholders, practice how you'll communicate complex ideas clearly to both technical and non-technical audiences. Think about how you can demonstrate your ability to build collaborative relationships during the interview.
✨Be Ready for Scenarios
Expect to be asked about hypothetical crisis situations. Prepare to outline how you would approach developing crisis management plans or conducting post-incident reviews. This will show your proactive mindset and readiness to tackle real-world challenges.
