Automation Manager in Folkestone

It’s an exciting time to join Saga as we continue to modernise and strengthen our Insurance business, investing heavily in smart automation, innovative technology and brilliant people. We are looking for an Automation Manager to shape and lead our operational automation and robotics agenda, a newly created role with real influence, visibility and impact.

In this role, you’ll sit at the heart of our transformation journey, partnering with senior leaders to design and deliver automation solutions that improve customer outcomes, drive efficiency and reduce risk. You’ll combine strategic thinking with hands-on delivery, leading talented operational teams while working with cutting-edge technologies to help Saga deliver on its long-term ambitions.

If you’re excited by the challenge of building something meaningful, influencing at senior level and turning innovation into real-world results, this could be the perfect next step in your career. We work in a hybrid way at Saga, both at home and in the office. Your main office will be situated in Folkestone, where you will be required for regular visits as well as occasional visits to London.

Package Description

At Saga, we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that’s why we have put together an amazing benefits package for all colleagues.

• 25 days holiday + bank holidays
• Option to purchase additional leave - 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus - Up to 5%
• Life assurance policy on joining us, 4 x salary
• Wellbeing programme
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

Main Responsibilities

In this newly created role, you will partner with senior management to drive effective process improvements underpinned by robust, scalable technology. You will be accountable for the following areas:

• Managing all aspects of the Robotic Process Automation (RPA) strategy and delivery
• Creating and managing all RPA processes and governance; opportunity identification, specifications gathering, development, testing and maintenance
• Owning and developing the relationship between Saga and our technology provider, UiPath, including commercial negotiations
• Remaining up to date on emerging technology, functionality and trends ensuring this is translated into the benefit we could see within Saga. Where appropriate lead pilots and create business cases
• Managing and monitoring risks and performance effectively to ensure no failures in performance which could result in significant detriment to the Saga business
• Line manage the automation team ensuring they’re supported and effectively challenged to develop personally and deliver the best outcomes
• Creating an operating environment and culture where staff are motivated and appropriately empowered to consistently deliver high performance standards whilst retaining our Saga values

The Ideal Candidate

As our new Automation Manager, you will have experience leading the strategy and delivery of Robotic Process Automation. Proven experience in the Insurance sector would be advantageous, but we are open to considering candidates from the wider Financial Services industry with a full awareness of working within regulations.

Other skills required include:

• Experience of change management and leading an agile mindset
• Extensive experience in creating robust, waste-free processes
• Experience of leading teams and projects with precision and pace
• Experience of hyper automation with a key focus on Robotics

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special

About The Company

Over the past 75 years, we have become the UK’s specialist provider of products and services to people aged over 50 in the UK. We’re the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and Saga Magazine.

Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other, and our values underpin our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.