Process Analyst

Salary £25,000-£27,000 (dependent on experience)

FT – 35 hours per week

Hybrid – Folkestone – Travel to our Folkestone office once a month

Here at Saga, we are looking for a Process Analyst. In this role, you will drive efficiency within operations and support the identification and engineering of processes for automation. You will work with key stakeholders throughout the business to drive efficiency and effectiveness through process automation and improvement.

This role will also include identification of business requirements, efficiencies and recommendations for operational areas not related to RPA but supporting the strategic objectives, in growing the business, increasing efficiencies, and delivering a truly exceptional customer journey.

You will have strong communication skills with an ability to adapt effectively to changing priorities and an in-depth knowledge of robotic process automation. You will bring strong analytical and system skills including SQL, Word, Excel and Visio.

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.

If you have strong analytical and system skills then we want to hear from you!

Role Responsibility

As a Process Analyst your top 5 responsibilities will be:

• Understand robotics use cases and capabilities – be able to articulate these in simple terms where appropriate.
• Have a solid understanding of software available internally which can be used to automate business processes.
• Review business processes to identify waste and recommend solutions to improve the output.
• Work alongside the operation to create a process definition document when automating a process using RPA.
• During development, act as a point of contact for the developer ensuring any blockers are resolved in a timely fashion.

The Ideal Candidate

• Proficient in Microsoft Office – especially in Excel
• Strong communication skills.
• Outstanding problem solving abilities.
• Experience with Robotics (UiPath).
• Knowledge of process re-engineering.
• Familiarity with Lean / Six Sigma methodologies.
• Experience in change management.

Package Description

Every day our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that’s why we have put together an amazing benefits package for all colleagues.

We offer total flexibility over where you work; you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style.
• 25 days holiday + bank holidays.
• Option to purchase additional leave up to 5 extra days.
• Pension scheme matched up to 10%.
• Colleague discounts including family discounts on cruises and holidays.
• Range of reductions and offers from leading retailers, travel groups and entertainment companies.
• Enhanced maternity and paternity leave.
• Grandparents leave.
• Company performance related annual bonus – Up to 5%.
• Income protection.
• Access to Saga Academy, our bespoke learning platform.

About the Company

Over the past 70 years we have become the UK’s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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