Transport Operations Co-Ordinator

Salary £25,000 - £27,000 + Occasional Overtime Opportunities

6-month FTC Shift Pattern - 5 days over 7 with occasional weekend working

Full-time office-based

We are looking for a motivated and customer-focused Transport Operations Co-ordinator to join our Transport operations team. This is an exciting opportunity for someone who is passionate about travel and looking to gain a broad range of experience within transport operations, and an exposure to the wider workings of the travel and logistics industry.

In this pivotal role, you'll be at the heart of our daily transport planning supporting logistics coordination, problem-solving in real time, and playing a key role in delivering world-class service to our customers. You'll also engage directly with internal teams and external customers via phone and digital channels, so strong communication and customer service skills are essential.

Whether you're developing cost-effective transport solutions or helping resolve on-the-ground challenges, you'll help ensure smooth, efficient operations whilst learning and growing in a vital part of our business.

Due to the nature of the role and because the operational team operates 24/7 from our offices, flexible shift patterns will be a requirement. Candidates will need to be in a commutable distance to Crawley; there could be the odd occasion when you can work from home, but the majority of shifts will be from our office base.

Package Description

At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.

• 25 days holiday + bank holidays
• Option to purchase additional leave - 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus - Up to 5%
• Life assurance policy on joining us, 4 x salary
• Wellbeing programme
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

Main Responsibilities

• Plan and deliver cost-effective, efficient transport journeys that align with our business rules and customer service standards.
• Use our in-house scheduling system to manage routes, pickups, and operational adjustments.
• Communicate clearly with customers, drivers, and third-party partners to coordinate logistics and resolve any issues.
• Monitor flight and road conditions to support real-time driver coordination and adapt to changes as needed.
• Collaborate daily with internal teams (Planning, Transport Management, Workshop, and Airport Services) to ensure smooth operations.
• Manage updates to booking and transport systems, maintain accurate records, and perform compliance checks.
• Adjust transport plans to accommodate last-minute changes, including weather, traffic, and vehicle availability.
• Ensure a seamless handover between shifts and support service continuity across all operational bases.
• Conduct occasional site visits to the airport and cruise terminals to maintain service quality.

The Ideal Candidate

• Operational experience with a background in transport or logistics coordination is preferred.
• Strong computer literacy, including Microsoft Word, Excel, and planning/telematics systems.
• Excellent attention to detail and a logical, analytical mindset for planning efficient routes.
• Proven ability to prioritise, work under pressure and meet tight deadlines, even during unsocial hours.
• Exceptional communication skills, both written and verbal, with a confident and professional telephone manner.
• Self-motivated and capable of working independently with minimal supervision.
• Flexible, adaptable and a constructive problem-solver with a positive attitude.
• Strong people engagement and time management skills.
• Knowledge of the UK motorway system and postcode geography is desired but not essential.

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special

About The Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We're one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine. We aim to be the most-trusted brand for older people in the UK.

Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose. We're committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga has been ranked 6th in the UK's Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we've built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of the multigenerational teams we have in place. We're also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you'll receive personal communication throughout your applicant journey when you apply to join Saga.

For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.