Resort Host- Portugal in North West London

Remuneration € Competitive. Full Board Accommodation included for the term of contract. Applicants must have the right to work in the EU.

This is an exciting opportunity for passionate Resort Hosts to join us from September 2025 for an agreed duration, depending on assignment, to support in one of our Resort Stay Hotels in Portugal. If you are passionate about travel, love providing exceptional customer satisfaction and would describe yourself as a real people person with bucket loads of passion, then this could be the role for you.

Your role will be integral in ensuring that our guests receive a world-class holiday and an experience they'll never forget. We want our holidaymakers to arrive as a guest and leave us as friends and ambassadors for our brand! As well as delivering on-hand advice and support, you will be responsible for delivering a diverse range of activities throughout their stay, and providing authentic experiences that allow guests to culturally immerse themselves into their chosen destination as little or as much as they want.

Every day our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together a great proposition:

• Opportunity to work overseas in one of our Resort Stay Hotels
• Competitive rates of pay
• Full board accommodation will be provided in the resort, and Saga will cover costs for travel to the resort.
• A float for all company expenses such as communication costs, entrance fees, prizes etc., where necessary, will be issued.
• We are offering flexible contracts in which employment terms will be discussed depending on your status.

Main Responsibilities

• Customer Experience: Your role as our dedicated in-house Host is to enhance the holiday experience by providing a unique and exclusive guest service, ensuring all guests have a truly memorable holiday.
• Be the specialist of your area - organise and run local authentic experience programmes for your guests, building local relationships and using the local community and culture available.
• To host activities and games during the day as required, finding new ways to incorporate the local area into the guests' holiday experience.
• Ensure the programme runs as advertised in the brochure or online.
• To offer a full personalised concierge service to our guests in house - using your expert knowledge, you will tailor-make this service for our guests to enjoy.

Customer Care & Quality:

• Conduct all pre-season, end of season checks as and when required.
• Ensure customer service is at the forefront of everything you do.
• Be proactive in ensuring the space our guests occupy is maintained.
• Managing complaints effectively and efficiently with a resolution focused attitude.

Operational:

• See in new arrivals to your hotel seamlessly and ensure that guests' departure runs smoothly ensuring all details are taken care of.
• Ensure the hotel is ready for our guests' arrival - ensuring that everything is in place - including specific requests.
• Meet and greet customers at airport arrivals and departures, where required.
• Achieve optional excursion sales and service targets.
• Maintain strong relationships with the hotel to ensure good service levels are maintained.
• Guiding excursions where necessary.
• Ensure all Saga branding is up-to-date at all times.
• Adhere to all company policies, procedures and guidelines as directed by your Manager and in the Manual.
• To work within an assigned budget for sourcing local gifts/prizes.
• To encourage the booking of future holidays in resort.

The Ideal Candidate

• Eligibility to work in the EU.
• Passionate, proactive individual with a passion for travel and delivering exceptional customer experiences.
• Ideally someone with proven experience in a similar role.
• A collaborative individual with a warm demeanour who thrives in a people-oriented role.
• Exceptional organiser with a proactive approach to resolving issues before they arise.
• Understanding of providing excursions including guided tours and a multitude of activities for guests.
• Great communicator with experience speaking publicly or to wide audiences.
• Flexible individual who enjoys going above and beyond their role.

The duties listed are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Managers and staff may be required to undertake additional duties, responsibilities, and projects as appropriate.

About The Company: Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We're one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.

We're committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.

Your application will have fair consideration, and you'll receive personal communication throughout your applicant journey when you apply to join Saga.