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- Tasks: Lead projects to enhance customer experience in the insurance sector.
- Company: Join Sagas, a forward-thinking insurance company on an exciting transformation journey.
- Benefits: Enjoy a competitive salary, hybrid working options, and a dynamic work environment.
- Why this job: Be part of a major partnership and make a real impact on customer satisfaction.
- Qualifications: Experience in project management and a passion for customer service are essential.
- Other info: This is a fixed-term contract until March 2026, offering a unique opportunity for growth.
The predicted salary is between 60000 - 75000 £ per year.
We are looking for a Customer Experience Project Lead to join Sagas Insurance business at a pivotal point in our transformation journey.
Following Sagas recent announcement of a 20 year affinity partnership (Home & Motor) with Ageas in early 2026, you will be responsible for ensuring...
Customer Experience Project Lead (Insurance) *FTC Until 31st March 2026* employer: Saga Group Limited
Contact Detail:
Saga Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Project Lead (Insurance) *FTC Until 31st March 2026*
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience within the insurance sector. Understanding how companies are innovating in this space will help you demonstrate your knowledge and passion during interviews.
✨Tip Number 2
Network with professionals in the insurance industry, especially those involved in customer experience. Attend relevant events or webinars to make connections that could provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss specific projects you've led that improved customer experience. Be ready to share metrics or outcomes that highlight your impact, as this will showcase your capability to lead similar initiatives at Sagas.
✨Tip Number 4
Research Sagas' recent partnership with Ageas and think about how this could influence customer experience strategies. Being able to articulate your thoughts on this partnership will show your proactive approach and genuine interest in the role.
We think you need these skills to ace Customer Experience Project Lead (Insurance) *FTC Until 31st March 2026*
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of the Customer Experience Project Lead position. Tailor your application to highlight relevant experience in customer experience and project management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles that involved customer experience and project leadership. Use specific examples to demonstrate how your skills align with the requirements of the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your passion for improving customer experiences in the insurance sector. Mention your understanding of Sagas' transformation journey and how you can contribute to their goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a project lead role.
How to prepare for a job interview at Saga Group Limited
✨Understand the Company’s Vision
Before your interview, make sure you have a solid grasp of Sagas' recent partnership with Ageas and how it impacts their customer experience strategy. This will show your genuine interest in the role and help you align your answers with their goals.
✨Showcase Your Project Management Skills
As a Customer Experience Project Lead, you'll need to demonstrate your ability to manage projects effectively. Prepare examples from your past experiences where you successfully led projects, focusing on your approach to problem-solving and stakeholder engagement.
✨Prepare for Behavioural Questions
Expect questions that assess your soft skills and how you handle various situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses, particularly when discussing challenges you've faced in customer experience roles.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the company's future plans, especially regarding the transformation journey. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
