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- Tasks: Manage guest queries and process payments for cruise bookings.
- Company: Saga Cruise offers unforgettable travel experiences tailored for the over-50s.
- Benefits: Enjoy a hybrid work model, competitive salary, and supportive team culture.
- Why this job: Join a dynamic team making a difference in guests' holiday experiences.
- Qualifications: No specific experience required; just a passion for customer service and teamwork.
- Other info: This is a 6-month fixed-term contract with potential for growth.
The predicted salary is between 20300 - 28300 £ per year.
Salary: £25,300
6-month FTC
FT 35 hours per week
Hybrid: 3 days in the office & 2 at home
Location: Folkestone, Enbrook, Kent
The Saga Cruise Finance team is recruiting for its credit control team. In this role, you will be responsible for ensuring our guests are supported with any queries and payment processing on their final balances for their cruise bookings.
In this critical role,...
Credit Controller Saga Cruise employer: Saga Group Limited
Contact Detail:
Saga Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller Saga Cruise
✨Tip Number 1
Familiarise yourself with the cruise industry and Saga's specific offerings. Understanding their services and customer base will help you demonstrate your enthusiasm and knowledge during any interviews.
✨Tip Number 2
Brush up on your communication skills, as you'll be dealing with guests directly. Practising how to handle queries and complaints effectively can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Saga Cruise on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Credit Controller role.
✨Tip Number 4
Prepare for potential scenario-based questions in your interview. Think about how you would handle specific credit control situations, as this will showcase your problem-solving abilities and readiness for the role.
We think you need these skills to ace Credit Controller Saga Cruise
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Credit Controller at Saga Cruise. Highlight your relevant experience in credit control and customer service.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the requirements of the Credit Controller position. Emphasise any previous roles in finance or customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have successfully handled payment processing or resolved customer queries in the past.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Credit Controller.
How to prepare for a job interview at Saga Group Limited
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data regularly. Brush up on your understanding of credit control processes and be prepared to discuss how you would handle specific scenarios involving payment processing and guest queries.
✨Showcase Your Communication Skills
This role involves interacting with guests regarding their payments. Be ready to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Consider sharing examples of how you've resolved customer queries in the past.
✨Familiarise Yourself with Saga Cruise
Research Saga Cruise and understand their values, services, and target audience. This knowledge will help you tailor your answers to align with the company's ethos and show your genuine interest in the role.
✨Prepare for Behavioural Questions
Expect questions that assess how you've handled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses, particularly focusing on experiences related to credit control and customer service.
