At a Glance
- Tasks: Provide day-to-day IT support and resolve technical issues for business users.
- Company: Join Safran, a global leader in aerospace and defence technology.
- Benefits: Competitive salary, career growth, and opportunities to work on innovative projects.
- Other info: Be part of a collaborative team with opportunities for improvement initiatives.
- Why this job: Make a real impact by ensuring smooth IT operations in a dynamic environment.
- Qualifications: Strong IT support background and excellent communication skills required.
Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025.
Job Summary
The Technical Support Specialist supports the implementation, operations and maintenance of an effective technology stack focused on delivering the support needed for the SGB business. Providing support through both ServiceNow and 'at-elbow', and working with other members of the SGB IT Team and 3rd party suppliers, as well as stakeholders in the local business, this role assists in supporting, implementing and maintaining all IT/IS/PLM solutions. Responsibility for the day-to-day operational delivery of the technical solution also resides with the Technical Support Specialist.
Scope of Responsibilities
- Provide day-to-day operational IT support for business users across:
- Newport (primary site)
- Cwmbran (offsite location)
- Ensure continuity of IT services ('keeping the lights on') across all supported sites.
- Manage and resolve:
- Support tickets
- Incidents and system failures
- Service requests (e.g., new PCs, hardware deployment)
- Contribute to project-related activities when required, although this is a smaller portion of the role.
- Opportunity to get involved in improvement initiatives beyond BAU support.
Experience
- Strong background in IT support and understanding of service desk / service support environments.
Technical Skills
- ITIL certified (or strong understanding of ITIL practices as standard for IT support roles) although not essential.
- Proficient in Microsoft services and tools.
- ServiceNow experience is advantageous.
- Industry background is flexible (manufacturing/industrial experience not required).
Soft Skills
- Demonstrates initiative and proactive approach to work.
- Confident in delivering presentations and cross-training sessions.
- Strong communication skills, both written and verbal.
- Good analytical and problem-solving ability (able to diagnose issues effectively).
- Self-motivated and able to work independently.
Technical Support Specialist in Newport employer: Safran
Safran is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the aerospace and defense sectors. With a strong commitment to employee growth, Safran provides extensive training opportunities and encourages participation in improvement initiatives, ensuring that every team member can contribute meaningfully to the company's mission of creating a safer, more sustainable world. Located in Newport, employees benefit from a supportive culture that values initiative and proactive problem-solving, making it an ideal place for those seeking a rewarding career in technology support.
