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- Tasks: Manage key airline accounts and ensure smooth operations in the aerospace industry.
- Company: Join Safran, a global leader in aerospace innovation and technology.
- Benefits: Enjoy early finishes on Fridays, competitive salary, and 25 days holiday.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact in aerospace while working with top professionals.
- Qualifications: Experience in customer relationship management and familiarity with ERP systems.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Safran Gloucestershire, England, United Kingdom Delivery Team Leader - Safran Aerospace. Are you ready to contribute to ambitious projects and create a positive impact in the aerospace industry? At Safran, you'll work with the brightest minds and best technologies, building valuable experience and joining an innovative, supportive team. We are a global leader in aircraft landing and braking systems, from commercial and business travel to military and defence fleets. Our expertise covers the entire life cycle of our products from end‑to‑end: design, manufacturing, maintenance and repair.
Why Work at Safran?
- Early finish on Fridays
- Competitive salary and annual bonus
- 25 days’ holiday + bank holidays (option to buy/sell)
- Flexible working options
- Pension (matched up to 8%) and life assurance
- Professional development, ongoing training, mentoring
- Onsite amenities: parking, restaurant, bicycle storage, showers
- Family‑friendly and accessible workplace policies
About the Opportunity
You’ll be the trusted partner for our airline and MRO customers across the EMEA region – managing relationships, driving satisfaction, and ensuring smooth spares order management for our landing gear, wheels and brakes, and braking systems. This is a dynamic role where you’ll coordinate with internal teams, resolve challenges, and keep aircraft flying by responding to urgent AOG requests. If you thrive in a fast‑paced, customer‑focused environment, this is your opportunity to make an impact.
What you’ll be doing
- Manage key airline and MRO accounts, acting as the primary contact for spares and customer support.
- Coordinate with internal teams on logistics, supply chain, and credit management to resolve issues quickly.
- Monitor and control customer demand through order book reviews, delivery planning, and risk analysis.
- Handle urgent AOG requests, including RFQs, order entry, and delivery coordination, and support the global out‑of‑hours desk on a rotational basis.
- Promote digital tools and resources to enhance customer experience and efficiency.
What you’ll bring
- Proven experience in managing customer relationships with a strong customer‑focused mindset.
- Ability to work independently and collaboratively in a fast‑paced environment.
- Familiarity with ERP systems and tools such as SAP, MS Dynamics, CRM, and Office applications.
- Excellent communication skills – verbal, written, and presentation – with confidence in stakeholder engagement.
- Flexibility to support out‑of‑hours AOG management and occasional travel within the EMEA region.
Join Us Here, we craft excellence together. If you’re looking for a place to grow, make an impact, and be part of something bigger, we’d love to hear from you. We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and under‑represented groups because we strongly believe in adding value through diversity, inclusion, and equality. Some candidates may be put off applying for jobs where they do not meet 100% of the criteria outlined in the advert; however, we encourage you to apply if you can demonstrate a variety of skills and experiences relevant to the requirements of this role. We strive to provide reasonable adjustments throughout the recruitment process and employment. Let us know via recruitment.team if you need support to showcase your talents or require any reasonable adjustments with your application. Offers of employment will be subject to a relevant level of company security vetting, which includes a criminal record check.
Key Account Manager EMEA employer: Safran
Contact Detail:
Safran Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager EMEA
✨Tip Number 1
Network like a pro! Reach out to current employees at Safran on LinkedIn or through industry events. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Safran's latest projects and innovations. Show them you’re not just another candidate; you’re genuinely interested in shaping the future of aerospace with them.
✨Tip Number 3
Practice your communication skills! Since this role is all about managing relationships, being able to articulate your thoughts clearly will set you apart. Consider mock interviews with friends or mentors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Safran team.
We think you need these skills to ace Key Account Manager EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in managing customer relationships and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the aerospace industry and how your background makes you a perfect fit for Safran. We love seeing enthusiasm and personality!
Showcase Your Skills: Don’t forget to mention your familiarity with ERP systems like SAP or MS Dynamics. If you have experience with customer support or handling AOG requests, make sure to highlight that too. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our innovative team at Safran!
How to prepare for a job interview at Safran
✨Know Your Stuff
Before the interview, dive deep into Safran's products and services, especially around landing gear and braking systems. Familiarise yourself with their recent projects and innovations in the aerospace sector. This will not only show your genuine interest but also help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Focus
As a Key Account Manager, your ability to manage customer relationships is crucial. Prepare examples from your past experiences where you've successfully handled customer issues or improved satisfaction. Be ready to discuss how you can apply these skills to manage airline and MRO accounts effectively.
✨Be Ready for AOG Scenarios
Given the urgency of AOG requests, think of scenarios where you've had to act quickly under pressure. Prepare to discuss how you would handle such situations at Safran, including your approach to logistics and coordination with internal teams. This will demonstrate your readiness for the fast-paced environment.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Consider preparing a short presentation about how you would enhance customer experience using digital tools, as this aligns with the job requirements and showcases your proactive mindset.