At a Glance
- Tasks: Lead quality assurance efforts in aerospace, ensuring top-notch standards and customer satisfaction.
- Company: Join Safran, a global leader in aerospace and defence, committed to innovation and diversity.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Embrace a culture of diversity and continuous improvement in a dynamic team.
- Why this job: Make a real impact in the aerospace industry while championing quality and customer satisfaction.
- Qualifications: 3-5 years in aerospace or related fields, with strong problem-solving and quality assurance skills.
The predicted salary is between 40500 - 49500 £ per year.
At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision.
Safran Electrical & Power is one of the world's leaders in aircraft electrical systems. It is a key player in the equipment electrification & in the electric and hybrid propulsion sector. Mastering the on-board energy system, the company designs and provides modular, innovative and optimised architectures and solutions.
The Customer Quality Assurance Lead is a specialist role, acting as a link between Safran Electrical & Power UK Ltd and the Customer, to ensure engineering design and production standards meet customer, safety and regulatory (EASA, CAA) standards, focusing on risk mitigation and process compliance. It's a senior role responsible for implementation and oversight of the customer support program, bridging the gap between 21G production organisation and the consumer; overseeing complaints, investigation requests, and continuous improvement in accordance with airworthiness requirements.
The Customer Quality Assurance Lead will be the business specialist, familiar with the customers contract requirements and leading program teams to contract expectations fulfilment by following established business processes.
Key responsibilities:
- Develop KPIs and agree with stakeholders internally, and with the customers, to drive focus on improvement programs and contractual fulfilment
- Represent customer interests on site when supporting programs and production
- Champion customer satisfaction through defect prevention, root cause analysis and continuous improvement using APQP tools as PPAP, FMEA, MSA and SPC
- Coaching and develop the reporting engineer/s, identifying training needs, system weaknesses and opportunities to improve methods of functional and business working through audits
- Responsible for direct interaction with multiple customers and regulatory authorities (EASA, CAA) representing Safran Electrical & Power UK Ltd business
- Support provision to programs related Part 21G production organisation quality performance, driving continuous improvement and RCA methodology deployment to provide timely and effective feedback to the customer
- Agree strategy with production leaders, to offer support on quality assurance matters and will review performance across different customer product lines to establish common approach to Quality Assurance
- Effective oversight of customer complaints and queries related to quality and their timely progression engaging with design and manufacturing teams to maintain compliance with airworthiness and customer requirements
What You'll Bring:
- 3 to 5 years' experience in aerospace industry or equivalent at engineering, design & development, or quality positions
- Demonstrated problem solving proficiency including 8D, RCCA, FRACA with Six Sigma DMAIC principles and Green or Black desired
- APQP Tools knowledge with proficiency demonstrated working with PPAP, FMEA and MSA
- Knowledge of ISO9001, AS9100 QMS standards deployment and implementation.
- Understanding of EASA / CAA Part 21J / Part 21G / Part 145
- Experience in internal and external audit and auditing techniques, lead auditor trained preferred
- Experience with working in a technical production environment leading engineering teams
We know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert. We encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role.
Please let us know if you would like to discuss any reasonable adjustments to the hiring process that may better facilitate your participation.
We celebrate our differences and believe they make us stronger. We know that a fulfilling work environment is a key driver for innovative ideas and team success.
Customer Quality Assurance Lead in Ivinghoe employer: Safran
At Safran Actuation Systems UK, we prioritise our employees' well-being and professional growth, offering a competitive salary, generous holiday allowance, and flexible working options in a family-friendly environment. Our commitment to innovation and excellence is matched by our supportive work culture, where ongoing training and mentorship empower you to thrive in your career. Join us in Wolverhampton, where you can make a meaningful impact in the aerospace sector while enjoying onsite amenities and a collaborative team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Quality Assurance Lead in Ivinghoe
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
✨Attend Industry Conferences
Keep an eye on upcoming aerospace conferences and events where you can network with professionals and showcase your interest. Events like the Farnborough International Airshow are not just about flying machines; they're a goldmine for connections and potential job leads.
✨Spotlight Your Projects
Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
When you find companies you want to work for, head straight to their careers page to apply for full-time roles, like the one with Safran for a Customer Quality Assurance Lead. This often puts your application in front of the right people faster than just waiting for job boards!
We think you need these skills to ace Customer Quality Assurance Lead in Ivinghoe
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at Safran, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At Safran, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at Safran
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with Safran.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with Safran. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like Safran love seeing candidates who not only have technical skills but also fit well within their team culture.
