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- Tasks: Manage key airline accounts and ensure customer satisfaction in the aerospace industry.
- Company: Join Safran, a global leader in aircraft landing and braking systems.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Make a positive impact in aerospace while working with innovative technologies.
- Qualifications: Experience in customer relationship management and effective communication skills.
The predicted salary is between 50000 - 65000 £ per year.
Are you ready to contribute to ambitious projects and create a positive impact in the aerospace industry? At Safran, you'll work with the brightest minds and best technologies, building valuable experience and joining an innovative, supportive team. Safran Landing Systems are a global leader in aircraft landing and braking systems, from commercial and business travel to military and defence fleets. Our expertise covers the entire life cycle of our products from end-to-end; OEM Design, Engineering & Manufacturing, through to Maintenance, Repair, and Overhaul (MRO).
Your role:
- To directly manage a number of Airlines and/or MRO (Maintenance Repair and Overhaul) accounts within the EMEA region and to be a focal point for Spares Order Management Activity and managing the Customer Relationship including satisfaction for the three product divisions of Safran Landing Systems - Landing Gear, Wheels and Brakes, plus Braking, Steering and Monitoring Systems Equipment.
- To interface and coordinate with the internal functions including Logistics, Credit Management, Warehouse, Supply Chain for any Spares management activity and resolution of customer issues, plus working with the Customer Support Manager (CSM) network for preparation of customer account reviews.
- Proactively manage the Critical Short List (CSL) with major customers and control customer demand through order book monitoring, delivery plan follow-up, order promising, delivery plan building logistics, risk analysis on deliveries, abnormal demand management, Enterprise resource planning (ERP) update if needed and when collaboration with customer is done.
- Close coordination and support needed with direct CSC management and teams including Tools & Process team to ensure daily priorities are managed and achieved and if any improvements can be made on the ordering process.
- Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules including: Request for Quotation (RFQ), Order Entry, Deliveries etc.
- Required to support the Global Out-of-Hours AOG Desk by working a weekend day-shift on a rotation basis.
- Support routine travel to customers, when needed, within the EAME region in line with the annual visit planning.
- Promote to customers usage of the many support tools available via our online portal.
What You'll Bring:
- Experience of managing customer relationships.
- Customer Mindset and Customer focused.
- Positive approach to working as part of a team and also independently.
- Ideally experience in some of the current applications used including: SAP, MS Dynamics, Office, SharePoint, CRM and other similar software.
- Effective communication skills including both verbal, written and presentation.
- A flexible approach to support Out-of-Hours AOG Management and potential customers.
- Speaks French fluently.
- Comfortable communicating in French at a professional level.
At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone. We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation.
Key Account Manager EAME in Gloucester employer: Safran
Contact Detail:
Safran Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager EAME in Gloucester
✨Tip Number 1
Network like a pro! Reach out to people in the aerospace industry, especially those connected to Safran. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Safran’s projects and values. Show us that you’re not just another candidate; demonstrate your passion for the aerospace sector and how you can contribute to our innovative team. Tailor your responses to reflect our mission and goals.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Key Account Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings there, so keep checking back for new opportunities that match your skills.
We think you need these skills to ace Key Account Manager EAME in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Key Account Manager role. Highlight your customer relationship management experience and any relevant software knowledge, like SAP or MS Dynamics.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about the aerospace industry and how you can contribute to our team. Be sure to mention your customer-focused mindset and any specific achievements that demonstrate your capabilities.
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your written application is clear and professional. Use concise language and structure your thoughts logically to make a great impression.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at Safran
✨Know Your Stuff
Before the interview, dive deep into Safran's products and services, especially in the aerospace sector. Familiarise yourself with their landing gear, wheels, and brakes systems. This knowledge will not only impress your interviewers but also help you understand how you can contribute to their ambitious projects.
✨Showcase Your Customer Focus
Since the role is all about managing customer relationships, be ready to share specific examples of how you've successfully handled customer accounts in the past. Highlight your customer mindset and any strategies you've used to enhance customer satisfaction, especially in high-pressure situations.
✨Brush Up on Your Tech Skills
Make sure you're comfortable discussing the software mentioned in the job description, like SAP and MS Dynamics. If you have experience with these tools, prepare to talk about how you've used them to manage customer relationships or streamline processes. If not, consider doing a quick online tutorial to get familiar with the basics.
✨Practice Your French
Given that fluency in French is a requirement, practice speaking and writing in French before the interview. You might be asked to communicate in French during the interview, so being prepared will show your commitment and ability to engage with clients in the EAME region effectively.