HR Apprentice (Shared Services Centre) in Gloucester

Supporting the overall HR function of the Shared Service Centre, completing all elements of administration within an employee lifecycle. Supporting logistical arrangements for employee training. Signposting employees to the correct area for their rights and duties.

Responsibilities

• Playing a key part in the Administration for the On/Cross/Off Boarding of employees and producing reports as required.
• Assisting with preparing employee documentation linked to contracts and payroll.
• Responsible for maintaining accurate registers and spreadsheets to support the HR Team to remain compliant with all Records & Archiving (RAM) procedures.
• Responsible for the raising of purchase requests and good receipting following the P2P process.
• Supporting the HR Operations Team, ensuring all HR policies and manager guidance documents are up to date, communicated and embedded across SUK.
• Providing admin support for the employee benefits portal and support for the administration of any employee wellbeing and general communication initiatives.
• Carrying out general administrative tasks to support the HR department.

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers' expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.

Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.

Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media e.g. phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.

Teamwork: Consistently supports colleagues/collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.

Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.

Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.

Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

GCSE in English (grade 4) and Maths (grade 4). Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills Required: Communication skills, Attention to detail, Organisation skills, Administrative skills, Logical.

About Safran: The Shared Service HR Team provides support and guidance to all employees on a SAFRAN UK contract, which includes the Shared Service Centre (SSC), Graduate Programme, Safran Group, Hosted and Joint Ventures. Safran operates internationally in the aviation, defence and space sectors, with a global presence and more than 100,000 employees across 30+ countries.