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For Companies At a Glance
- Tasks: Lead customer support initiatives and ensure operational excellence in aerospace services.
- Company: Join Safran, a global leader in aerospace and defence, committed to diversity and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact on customer satisfaction and drive operational success in a dynamic environment.
- Qualifications: Degree in Business or Engineering, with strong leadership and negotiation skills.
- Other info: Embrace a diverse workplace with guaranteed interviews for qualified candidates under the Disability Confident Scheme.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Safran - Here, we craft excellence together. At Safran, excellence is a journey - and we would love you to be a part of it. As a global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future. We are looking for passionate individuals to join our Customer Support team as a Program Support Manager at our Pitstone site.
At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone and are proudly a Disability Confident Employer. We also know that some candidates may be put off applying for jobs where they don’t meet 100% of the criteria outlined in the advert; however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. We will consider all applicants who meet the minimum essential requirements regardless of their identity or background. Please let us know in your cover letter if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation. We will make every effort to respond to your request for assistance as soon as possible - including guaranteed interviews under the Disability Confident Scheme for those that qualify.
Your Role
As Program Support Manager, you will play a pivotal role in Safran Electrical & Power’s vision to elevate customer satisfaction through operational excellence and contract management. Acting as a critical link between our teams and major Original Equipment (OE) customers, you will oversee aftermarket support, ensuring contractual performance and supporting the profitable growth of our services.
Key Responsibilities
- Oversee and deliver the execution of product support contracts, ensuring operational and financial targets for MRO, spares, and AOG inventory are achieved.
- Manage budget definition for support activities and contribute to strategic development of new support/service business lines.
- Lead negotiations of service contracts (PSA), price escalations, retrofit/repair services, and claims with OE clients.
- Produce monthly KPI reports and conduct business reviews with customers.
- Coordinate cross-functional teams and lead EIS plans for new products or contracts.
- Manage technical issue resolution, documentation deliveries, and obsolescence management in partnership with customers.
- Drive performance at repair stations, leading recovery plans as necessary.
- Champion continuous improvement and act as guarantor for programme profitability and customer satisfaction.
Qualifications
- Degree qualified in Business, Engineering, Sales, or related field (or equivalent experience).
- Strong knowledge of aviation aftermarket and MRO markets.
- Proven organisational and leadership skills.
- Commercial acumen with a focus on profitability and negotiation.
- Ability to build robust relationships and operate effectively under customer pressure.
- Strong communication, influencing, and cross-cultural sensitivity.
- Willing and able to travel domestically and internationally (c.30%).
- Experience managing cross-functional teams in a complex technical environment.
Program Support Manager in England employer: Safran
Contact Detail:
Safran Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Support Manager in England
✨Tip Number 1
Network like a pro! Reach out to people in the aerospace and defence sectors, especially those who work at Safran. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching Safran's values and recent projects. Show us how your skills align with their mission of operational excellence and customer satisfaction. We love candidates who are genuinely interested!
✨Tip Number 3
Practice your negotiation skills! As a Program Support Manager, you'll need to lead contract negotiations. Role-play with a friend or use online resources to sharpen your approach and boost your confidence.
✨Tip Number 4
Don’t hesitate to apply through our website, even if you don’t tick every box. We value diverse experiences and skills, so if you think you can contribute to our team, we want to hear from you!
We think you need these skills to ace Program Support Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Program Support Manager role. Highlight your achievements in operational excellence and contract management, as these are key to what we’re looking for at Safran.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you a great fit. Don’t forget to mention any relevant experience in the aviation aftermarket or MRO markets.
Showcase Your Soft Skills: We value strong communication and relationship-building skills. In your application, give examples of how you've successfully managed cross-functional teams or navigated customer pressures. This will help us see how you can contribute to our diverse team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Safran!
How to prepare for a job interview at Safran
✨Know Your Stuff
Make sure you brush up on your knowledge of the aviation aftermarket and MRO markets. Understand the key challenges and trends in the industry, as well as Safran's specific role within it. This will show that you're not just interested in the job, but that you’re genuinely invested in the company’s mission.
✨Showcase Your Leadership Skills
As a Program Support Manager, you'll need to demonstrate strong organisational and leadership skills. Prepare examples from your past experiences where you've successfully led cross-functional teams or managed complex projects. Be ready to discuss how you handle pressure and ensure customer satisfaction.
✨Prepare for Negotiation Scenarios
Since negotiation is a key part of this role, think about past negotiations you've been involved in. Prepare to discuss your approach, the outcomes, and what you learned. This will help you illustrate your commercial acumen and ability to drive profitability.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about Safran's future projects, their approach to customer satisfaction, or how they champion continuous improvement. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
