At a Glance
- Tasks: Manage customer orders and ensure satisfaction in a dynamic MRO environment.
- Company: Join Safran, a global leader in aerospace and defence with a commitment to innovation.
- Benefits: Enjoy 33 days holiday, private medical cover, and a strong pension scheme.
- Other info: Opportunities for career growth and involvement in diverse employee groups.
- Why this job: Be the voice of the customer and contribute to a sustainable future in aviation.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
In the UK, Safran Seats specialises in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams across multiple sites. In the context of our growing activity on MRO, Safran Seats is looking for a MRO Customer Support Administrator to join our team. Within a multidisciplinary team in our MRO station, you are responsible for managing Customer interface and MRO sales administration.
As such, you are in charge of:
- Processing customer orders
- Offering standard exchanges if relevant
- Building and getting Customer approval for the quotations
- Being the voice of the Customer in the MRO station, understanding Customer needs and managing priorities in line with Customer expectations
- Managing customer order books, building Expected Ship Dates
- Coordinating internally with other functions in order to meet the performance target
- Invoicing, issuing delivery notes
- Contributing to cash collection
You are a key contributor to Customer satisfaction by maintaining regular and proactive communication.
What We'll Offer: Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you both in and out of work, including:
- 33 days holiday (including bank holidays)
- Industry leading pension scheme with salary sacrifice employer contributions up to 10%
- Private medical cover (to include Digital GP and rapid access Physio with no excess) with ability to upgrade level of benefit and cover family members
- Access to salary sacrifice benefits scheme including cycle to work
- 4 x Life Assurance
- Interactive benefits platform including wide range of discretionary benefits including technology, retail benefits, income protection
- Enhanced family friendly policies and benefits (enhanced maternity and paternity leave) and employee assistance programme
- Annual share save schemes
- Opportunities for career advancement and personal growth
Here, we craft excellence together. If you're ready to take your career to new heights and be part of a company that's crafting the future of flight, apply today.
Why Safran?
- A global presence: Be part of a global aerospace, defence & space business with over 100,000 colleagues, across 300 sites in 30 countries.
- Inclusive & empowering environment: We celebrate our differences and believe they make us stronger.
- Innovation at the core: Join our mission to decarbonise aerospace and make the world a safer place.
- Mobility & training opportunities: We can support your ambitions with training, development, a personalised career plan and mobility opportunities.
- A culture of excellence: Join a team that values collaboration, integrity, and continuous improvement.
Get involved: We also have a number of groups and forums across our sites that you can get involved with, including Women at Safran, Diversity at Safran, Sports Clubs, STEM ambassadors, Employee Forum, Charity Partnerships and Wellbeing Programs.
At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone. We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role.
What You'll Bring:
- Customer service experience in a technical environment, ideally within repairs
- Excellent communication skills with the ability to engage autonomously with customers
- Responsiveness, rigor
- Strong team spirit
- Ability to propose improvements
- High proficiency with IT tools (Office suite, Excel, Teams, etc.)
MRO Customer Support Administrator in Cwmbran employer: Safran
At Safran, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work environment that fosters innovation and collaboration. With a commitment to employee growth through extensive training opportunities and a supportive culture, we ensure that our team members thrive both personally and professionally. Located in the UK, our MRO Customer Support Administrator role provides a unique chance to contribute to the aerospace industry's future while enjoying generous benefits such as 33 days of holiday, a leading pension scheme, and enhanced family-friendly policies.
StudySmarter Expert Advice🤫
We think this is how you could land MRO Customer Support Administrator in Cwmbran
✨Tip Number 1
Network like a pro! Reach out to people in the aerospace and defence industry, especially those at Safran. Use LinkedIn to connect and engage with current employees; they might just give you the inside scoop on the MRO Customer Support Administrator role.
✨Tip Number 2
Prepare for the interview by researching Safran's values and recent projects. Show us that you understand their mission to create a sustainable future in aviation. Tailor your answers to reflect how your skills can contribute to their goals.
✨Tip Number 3
Practice your communication skills! As a Customer Support Administrator, you'll need to engage effectively with customers. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Safran team. Let’s craft excellence together!
We think you need these skills to ace MRO Customer Support Administrator in Cwmbran
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the MRO Customer Support Administrator role. Highlight your relevant experience in customer service and technical environments, as this will show us you understand what we're looking for.
Show Off Your Communication Skills:Since excellent communication is key for this role, give examples in your application of how you've successfully engaged with customers in the past. We want to see that you can be the voice of the customer!
Be Proactive:Demonstrate your ability to manage priorities and meet customer expectations. Share any experiences where you’ve gone above and beyond to ensure customer satisfaction, as this aligns perfectly with our values at Safran.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Safran
✨Know Your Stuff
Before the interview, make sure you understand Safran's role in the aviation industry and the specifics of the MRO Customer Support Administrator position. Familiarise yourself with their products, especially in the context of customer service and MRO sales administration.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively engaged with customers in the past. Think about situations where you had to manage expectations or resolve issues, and be ready to discuss these during the interview.
✨Demonstrate Team Spirit
Safran values collaboration, so be prepared to talk about your experiences working in teams. Highlight instances where you contributed to team success or proposed improvements that benefited the group. This will show that you align with their culture of excellence.
✨Be Proactive and Solution-Oriented
In your responses, emphasise your ability to take initiative and propose solutions. Discuss how you've handled customer needs and priorities in previous roles, and how you can bring that proactive approach to Safran's MRO station.
