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- Tasks: Manage key airline accounts and ensure customer satisfaction in the aerospace industry.
- Company: Join Safran, a global leader in aircraft landing and braking systems.
- Benefits: Gain valuable experience, work with top technologies, and be part of an innovative team.
- Other info: Diversity and inclusion are valued; all applicants are encouraged to apply.
- Why this job: Make a positive impact in aerospace while developing your career in a supportive environment.
- Qualifications: Customer relationship management experience and effective communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
Are you ready to contribute to ambitious projects and create a positive impact in the aerospace industry? At Safran, you'll work with the brightest minds and best technologies, building valuable experience and joining an innovative, supportive team.
Safran Landing Systems are a global leader in aircraft landing and braking systems, from commercial and business travel to military and defence fleets. Our expertise covers the entire life cycle of our products from end-to-end; OEM Design, Engineering & Manufacturing, through to Maintenance, Repair, and Overhaul (MRO).
Your role:
- To directly manage a number of Airlines and/or MRO (Maintenance Repair and Overhaul) accounts within the EMEA region and to be a focal point for Spares Order Management Activity and managing the Customer Relationship including satisfaction for the three product divisions of Safran Landing Systems - Landing Gear, Wheels and Brakes, plus Braking, Steering and Monitoring Systems Equipment.
- To interface and coordinate with the internal functions including Logistics, Credit Management, Warehouse, Supply Chain for any Spares management activity and resolution of customer issues, plus working with the Customer Support Manager (CSM) network for preparation of customer account reviews.
- Proactively manage the Critical Short List (CSL) with major customers and control customer demand through order book monitoring, delivery plan follow-up, order promising, delivery plan building logistics, risk analysis on deliveries, abnormal demand management, Enterprise resource planning (ERP) update if needed and when collaboration with customer is done.
- Close coordination and support needed with direct CSC management and teams including Tools & Process team to ensure daily priorities are managed and achieved and if any improvements can be made on the ordering process.
- Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules including: Request for Quotation (RFQ), Order Entry, Deliveries etc.
- Required to support the Global Out-of-Hours AOG Desk by working a weekend day-shift on a rotation basis.
- Support routine travel to customers, when needed, within the EAME region in line with the annual visit planning.
- Promote to customers usage of the many support tools available via our online portal.
What You'll Bring:
- Experience of managing customer relationships.
- Customer Mindset and Customer focused.
- Positive approach to working as part of a team and also independently.
- Ideally experience in some of the current applications used including: SAP, MS Dynamics, Office, SharePoint, CRM and other similar software.
- Effective communication skills including both verbal, written and presentation.
- A flexible approach to support Out-of-Hours AOG Management and potential customers.
- Speaks French fluently.
- Comfortable communicating in French at a professional level.
At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.
We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation.
Key Account Manager EAME in Cheltenham employer: Safran
Contact Detail:
Safran Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager EAME in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to people in the aerospace industry, especially those connected to Safran. LinkedIn is your best mate here; drop them a message and express your interest in the Key Account Manager role.
✨Tip Number 2
Prepare for interviews by researching Safran's projects and values. Show us that you’re not just another candidate; demonstrate how your experience aligns with their mission in the aerospace sector.
✨Tip Number 3
Practice your communication skills! Since this role requires effective verbal and written communication, consider doing mock interviews with friends or using online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Safran team.
We think you need these skills to ace Key Account Manager EAME in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in managing customer relationships and any relevant software skills like SAP or MS Dynamics. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer mindset and positive approach to teamwork. Tell us why you're excited about working in the aerospace industry and how you can contribute to our ambitious projects.
Showcase Your Communication Skills: Effective communication is key for this role, so make sure your application reflects that. Whether it's through your CV, cover letter, or any additional documents, we want to see clear and professional language that demonstrates your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Safran
✨Know Your Stuff
Before the interview, dive deep into Safran's products and services, especially in landing gear and braking systems. Familiarise yourself with their customer base and recent projects. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your Customer Skills
Since the role focuses on managing customer relationships, prepare examples of how you've successfully handled customer issues in the past. Think about specific situations where you improved customer satisfaction or resolved conflicts, as these stories will resonate well.
✨Brush Up on Your Tech Skills
Make sure you're comfortable discussing the software mentioned in the job description, like SAP and MS Dynamics. If you have experience with these tools, be ready to share how you've used them to enhance customer service or streamline processes.
✨Practice Your French
As fluency in French is a requirement, practice speaking and writing in French before the interview. You might even want to prepare a few key points about your experience in French, so you can demonstrate your language skills during the conversation.